Operations-focused professional with experience in dispatch supervision, administrative coordination, and operational workflow management. Skilled at optimizing scheduling, maintaining accurate records, and improving team communication to support efficient daily operations. Proficient in data entry systems and Microsoft Office tools with a strong ability to analyze processes, solve problems, and support cross-functional teams.
Overview
5
5
years of professional experience
Work History
SCAT/ADA Daily Operations Dispatch Supervisor
Suffolk Transportation Service Inc.
Ronkonkoma, New York
10.2023 - Current
Managed daily transportation operations, overseeing 200+ drivers and routes and approximately 3,000 trips per day, maintaining 93% on-time performance and reducing service delays.
Optimized driver scheduling and routing to improve operational efficiency and service reliability.
Utilized dispatch and logistics platforms including Trapeze, Synovia tracking systems, VIA transportation systems, and Microsoft Office tools to coordinate operations and maintain accurate service data.
Collaborated with cross-functional teams to streamline workflows and improve communication between operations, drivers, and management.
Researched operational best practices and supported strategic planning initiatives to improve service delivery and efficiency.
Administrative Assistant
Kearley Construction LLC.
Long Island, New York
10.2021 - Current
Coordinated communication between clients, vendors, and internal staff to ensure timely updates on projects and service requests.
Tracked company expenses and processed invoices, supporting accurate budgeting and financial record management.
Managed high-volume phone and email correspondence, maintaining organized documentation and responsive client communication.
Collaborated with team members to support project coordination and resolve operational or product-related issues.
Key Holder
Tee to Green Golf
Kings Park, New York
05.2022 - 11.2023
Maintained visual merchandising standards and organized store layout to optimize customer experience.
Implemented promotional displays to enhance product visibility and attractiveness.
Trained new staff on policies and procedures to ensure operational consistency and service effectiveness.
Education
Bachelor of Science - Business Administration And Management
SUNY, Farmingdale
Farmingdale, NY
05-2026
High School Diploma -
Saint Anthony's High School
South Huntington
06-2023
Skills
Project management
Customer relationship management
Team leadership
Dispatch software proficiency
Operational coordination
Employee oversight
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Timeline
SCAT/ADA Daily Operations Dispatch Supervisor
Suffolk Transportation Service Inc.
10.2023 - Current
Key Holder
Tee to Green Golf
05.2022 - 11.2023
Administrative Assistant
Kearley Construction LLC.
10.2021 - Current
Bachelor of Science - Business Administration And Management
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group