Elizabeth Keefer
Panama City,FL
Summary
Results-driven professional with extensive experience in retail management and customer service. Skilled in problem-solving, training, and fostering a collaborative environment. Committed to implementing effective strategies that enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Mapco Express
Port St Joe, Fl
03.2025 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and supervised team members, fostering a collaborative work environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
Customer Service Representative
Maximus Federal
Panama City, FL
01.2022 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service requests efficiently, ensuring timely resolution and enhanced customer satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery processes.
- Documented customer interactions accurately in CRM systems to maintain comprehensive records.
Assistant General Manager
Domino's Pizza
Panama City, FL
04.2014 - 06.2019
- Led daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices in food safety and service standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Streamlined communication between management and team members to enhance service delivery.
Education
Rutherford High School
Panama City, Florida, FL06-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Mapco Express
03.2025 - Current
Customer Service Representative
Maximus Federal
01.2022 - 01.2025
Assistant General Manager
Domino's Pizza
04.2014 - 06.2019
Rutherford High School