Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Ketcham

Bloomington,IL

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Biller and Coder

Midwest Allergy Sinus Asthma
09.2023 - Current
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Senior Certified Pharmacy Technician

Walgreens
10.2017 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Answered patients' questions and troubleshot prescription issues.

Battery Team Member

Rivian
04.2021 - 10.2022


  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Pharmacy Technician Externship

Kroger
08.2017 - 10.2017
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Reviewed and verified customer information and insurance provider information
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues

Education

CPC - Medical Coding

Midwest Technical Institute - East Peoria
East Peoria, IL
03.2024

CphT - Pharmacy

Midwest Technical Institute
East Peoria, IL
10.2017

High School Diploma -

Canton High School
Canton, IL
05.2013

Skills

  • Patient Confidentiality
  • Team Collaboration
  • Problem-Solving Skills
  • Knowledge of Medical Terms
  • Maintaining Records
  • Insurance Billing
  • HIPAA

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Medical Biller and Coder

Midwest Allergy Sinus Asthma
09.2023 - Current

Battery Team Member

Rivian
04.2021 - 10.2022

Senior Certified Pharmacy Technician

Walgreens
10.2017 - Current

Pharmacy Technician Externship

Kroger
08.2017 - 10.2017

CPC - Medical Coding

Midwest Technical Institute - East Peoria

CphT - Pharmacy

Midwest Technical Institute

High School Diploma -

Canton High School

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Elizabeth Ketcham