Elizabeth Kietzmann
Cedartown,GA
Summary
Proven to enhance youth engagement and support at Open Door Children's Home through innovative program development and crisis intervention, demonstrating exceptional adaptability and emotional support skills. Achieved significant improvements in client satisfaction and safety, backed by strong competencies in Microsoft Office and CPR/AED certification. Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing [Number] years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences. Enthusiastic Youth Worker skilled in supporting emotional, social and personal growth of young individuals. Offering [Number] years of experience in clinical and behavioral roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Service Worker
Open Door Children's Home
06.2021 - Current
- Managed caseloads effectively, prioritizing the needs of each youth based on their specific circumstances.
- Enhanced youth engagement by developing and implementing interactive activities and programs.
- Provided crisis intervention support when necessary, connecting youths with appropriate resources for immediate assistance.
- Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
- Coordinated volunteer efforts within the organization, ensuring adequate staffing levels during peak times or special projects.
- Served as a positive role model for youths in our care, demonstrating empathy, respect, and understanding through every interaction.
- Maintained a safe and welcoming environment for all participants by enforcing rules, guidelines, and conflict resolution strategies.
- Supported youths in achieving personal goals through individualized guidance and mentorship.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Cottage Life Assestant
Murphy Harpst Children's Center
08.2016 - 07.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Housekeeping/Housekeeping and Laundry Attendant
Cedar Springs Health And Rehab
07.2015 - 08.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeper
Motel 6
06.2011 - 02.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Operated electronic backpack vacuums and floor sweepers.
Cashier/Cook
Casey's
06.2009 - 11.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
GED -
Kankakee Community College
Kankakee, IL11.2014
Skills
- Positive Reinforcement
- Social Skills Development
- Family Support
- Suicide Prevention
- Recreational Activities
- Emotional Support
- Crisis Response
- Trauma-informed care
- Time Management
- Multitasking
- Collaboration and Teamwork
- Reliability
- Adaptability and Flexibility
- Certified in CPR/AED
- Microsoft Office
- Client Needs Assessments
- Self Motivation
- Adaptability
Certification
- TBRI Training - 2021- present
- TCI Training - 2016-2021
- Multiple Relias testing- Can give transcript
Timeline
Youth Service Worker
Open Door Children's Home
06.2021 - Current
Cottage Life Assestant
Murphy Harpst Children's Center
08.2016 - 07.2021
Housekeeping/Housekeeping and Laundry Attendant
Cedar Springs Health And Rehab
07.2015 - 08.2016
Housekeeper
Motel 6
06.2011 - 02.2015
Cashier/Cook
Casey's
06.2009 - 11.2010
- TBRI Training - 2021- present
- TCI Training - 2016-2021
- Multiple Relias testing- Can give transcript
GED -
Kankakee Community College
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