Syeda Zahra
Brooklyn,United States
Summary
Organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Open Door Home-care Services
05.2024 - 12.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Administrative Assistant
Delta Contractors
05.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dental Assistant
Tend Dental
01.2022 - 03.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Customer Service Representative
Al- Shifa Medical And Dental Associates
11.2017 - 07.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Education
Bachelor Of Science -
New York City College Of Technology Of The City University Of New York
Brooklyn, New York05.2024
Skills
- Customer service
- Data Entry
- Organizational Skills
- Computer Skills
- Time Management
- Recordkeeping
- Patient Scheduling
- Dental Terminology
- Administrative Support
- Insurance Billing
- Case management
- Documentation
- Patient education
- Medical terminology
- Client relationship management
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Bengali
Full Professional
Timeline
Care Coordinator
Open Door Home-care Services
05.2024 - 12.2024
Administrative Assistant
Delta Contractors
05.2022 - 03.2024
Dental Assistant
Tend Dental
01.2022 - 03.2022
Customer Service Representative
Al- Shifa Medical And Dental Associates
11.2017 - 07.2021
Bachelor Of Science -
New York City College Of Technology Of The City University Of New York
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