Alexandra Noland
Brooklyn,United States
Summary
Hospitality professional with solid background in high-paced dining environments. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in customer service, communication, and conflict resolution, with warm and welcoming demeanor and positive attitude.
Overview
7
7
years of professional experience
Work History
Server
Shiraz Kitchen & Wine Bar
06.2025 - Current
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Implemented improvements in workflow, resulting in streamlined operations during busy shifts.
- Provided feedback to management on menu items based on guest preferences and trends.
- Developed rapport with regular customers, increasing repeat business through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Sofreh Cafe
03.2024 - 07.2025
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Sofreh
07.2023 - 12.2024
- Managed reservations through Resy, as well as walk-in guests, maintaining a waitlist when needed
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bartender/Barista
Brooklyn Kava
05.2019 - 10.2022
- Followed strict drink recipes and measurements to minimize product used
- Served high customer volumes during events, nights, and weekends
- Kept bar clean, presentable, and well stocked to meet customer needs
- Crafted special drink and cocktail recipes for seasonal offerings
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, refrigeration, and storage areas.
Manager
Brooklyn Kava
11.2020 - 07.2022
- Maintained a professional, organized, and safe environment for for employees and patrons
- Onboarded new employees with training and new hire documentation
- Maintained inventory of new stock and put in new orders as needed
- Developed unique events, seasonal drinks, and special promotions to drive sales.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained positive customer relations and addressed customer concerns in a timely manner
- Improved staffing during busy times by creating employee schedules and monitoring call-outs
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Education
Associate of Arts - Acting
American Academy of Dramatic Arts
Manhattan04.2015
Skills
- NYC Food Handler's License (issued September 2020)
- Food service management
- Liquor, beer, and wine knowledge
- Supply and inventory maintenance
- Recipe and menu memorization
- Cash Register Operation (experience with multiple POS systems including Toast and Shopkeep)
- Conversational Spanish
- Experience with Resy and OpenTable
Timeline
Server
Shiraz Kitchen & Wine Bar
06.2025 - Current
Server
Sofreh Cafe
03.2024 - 07.2025
Host
Sofreh
07.2023 - 12.2024
Manager
Brooklyn Kava
11.2020 - 07.2022
Bartender/Barista
Brooklyn Kava
05.2019 - 10.2022
Associate of Arts - Acting
American Academy of Dramatic Arts