Alexus Ontiveros

• Maintained a clean and well-organized environment for client happiness and safety.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
• Made beds, swept floors, and sanitized surfaces to support activities of daily living.
• Laundered clothing and bedding to prevent infection.
• Assisted patients with bathing, dressing, daily hygiene care, and grooming.
• Provided ongoing compassionate patient care for each client.
• Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
• Tracked and reported clients' progress based on observations and conversations.
• Transported patients to medical, dental and personal care appointments.
• Reported concerns to nurse supervisor to promote optimal care.
• Monitored vital signs and medication use, documenting variances and concerning response.
• Engaged with patients and families to provide emotional support and daily living instruction.

• Recognized defective material and reported issues to management.
• Contributed to a team-based environment to maintain line productivity and meet expected deadlines.
• Completed component assembly with minimal supervision to meet deadlines.
• Completed accurate assembly work by positioning and aligning components.
• Assembled components by examining connections for correct fit, fastening parts and subassemblies.
• Built and packaged products to comply with multiple work orders and deadlines.
• Sorted and placed materials or items on racks, shelves, or bins according to a predetermined sequence.
• Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
• Used mathematics skills to calculate material consumption, hourly rates and relevant assembly details.
• Maintained assembly and production equipment to meet operational goals.

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Improved customer service wait times to mitigate complaints.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Take over 300 calls daily and have to be done with each call within 7 mins-15 minutes depending on the problem

• Dispute unauthorized transactions for card holder

• Replacing cards

• Reading scripts for closing and opting disputes

• We handle different state card and programs

• Handled 100+ calls daily; which includes reading names, and scripts to each client
• Managing a professional side when clients get upset because we make several calls to them or because they don't like to do surveys
• Reading at a fast past to insure clients who are taking the surveys aren't waiting too long
• Helping train new coworkers, and giving tips that can help them be more officiant at their job
• Hours(11 am-8 pm) Tuesday-Saturday We choose the time we come in and leave we just have to make our 40hrs a week.
• Collected and interpreted election results and public opinion surveys.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.

• Chatting on line with customers to see what plan works best for them
• Typing is the main part of my job, but we also take calls if we are having problems with our forms
• Learned to help frustrated or mad customers calm down, and find a way to make that sale or get them to someone that can help them
• Understanding different forms of information and being able to help the customer understand everything they need to know to know about T-Mobile
• MULTITASKING is the most important part of this job because sometimes you are taking three chats, making a sale, and finding information for another customer, while having patience and a steady flow to insure that everyone is taken care of in an orderly manner
• Hours(5pm-2am) Sunday -Thursday
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Offered coupons and special deals to increase customer spending.
• Reviewed files, recordings and other documents to obtain information to respond to requests.

• Keeping good house keeping
• Hours(7:30-5:30) Monday-Friday
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Managed multiple calendars and contacts using computer software.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area neat and organized.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Ordered office supplies to purchase items and maintain appropriate levels.
• Greeted visitors and directed to appropriate location or person.

• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
• Counted cash in register drawer at beginning and end of shift
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Assisted customers by answering questions and fulfilling requests
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness
• Received payments for purchases by customers and issued receipts reflecting zero balances or additional payments required to bring accounts current
• Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.

• Provided information about current and future events at facility
• Greeted customers with smile and provided friendly, knowledgeable service
• Assisted patrons with seating by giving directions and lighting paths
• Directed ticket holders to seats and facility locations
• Cleaned restrooms, lobby, and theater rooms
• Greeted patrons at during new movie events and collected tickets
• Earned good attendance record and built reputation for being on time and ready to work.