Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Additional Information
Certification
Generic

ANDREA D LIVOTI

Foothill Ranch,CA

Summary

Compassionate, patient and diligent front and back office medical assistant with 23+ years of professional and EMR experience and training others. Highly motivated to provide advanced medical and patient care techniques. My goal is to secure a full time position that will lead to a lasting relationship in healthcare utilizing my outstanding patient care skills and software knowledge. I have a kindhearted personality and a genuine love for helping people. Previously, I served a client for 14 years, was promoted from receptionist/file clerk to medical assistant in a doctor’s front and back office and worked with a home care agency while studying at college. I have a certification in customer service management, converted a large doctor’s office’s charts to EMR, trained employees and have completed most of registered nursing program. I possess strong customer service/satisfaction skills, extensive EMR knowledge and training abilities. I am truly passionate about helping and caring for others;I feel this makes a huge impact and difference for both patients and those at a workplace.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Caregiver, Medical/Personal Assistant

Private Client Home Care
05.2009 - 02.2023
  • Assisted in basic daily care and living essentials for patient with autoimmune condition and dementia
  • Completed monthly accounting, budgeting and bill payment tasks.
  • Ensured patient was safe, valued and heard at all times.
  • Administered medications as prescribed and assisted with at home physical therapy exercises.
  • Provided childcare for client’s 6 grandchildren ages 6 months to 9 years old.
  • Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided multifaceted services by running errands, managing mail, arranging transportation and other administrative tasks.
  • Purchased/ordered medical supplies and equipment.
  • Billed Medicare and private insurance for qualified supplies.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Logged and reported medical and important information as requested.

Front and Back Office Medical Assistant

A Woman’s Center-OBGYN Office
05.2004 - 04.2009


  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Answered questions and concerns while always providing excellent customer service and genuine care for the patient and their needs.
  • Collected and posted co-pays and payments in EMR. Issued refunds/credits.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled appointments, surgeries and meetings.
  • Designated employee for resolving complaints/problems. Excellent in handling “difficult” patients and situations. I naturally possess an abundance of patience and the ability to remain calm and courteous while having composure. I authentically care for each patient and their individual needs.
  • Intake duties including preparing new patients charts, pre-admissions and consent forms as necessary.
  • Scheduled prescription drug representatives lunches and ordered supplies/medications.
  • Promoted to medical assistant from receptionist with the added responsibilities of medical billing, workers’ compensation and surgery scheduling.
  • Collected and explained preoperative packets and information to patient.
  • EMR and EHR experience (Allscripts & Allscripts Pro) Responsible for the maintenance and updating patients’ charts and optimizing physician’s schedule.
  • Converted large doctor’s office charts to EMR.
  • Received extensive training by Allscripts representative.
  • Trained employees to use EMR /Allscripts Pro with PowerPoint presentations and training modules.
  • Assisted in making requested changes in the EMR system to accommodate employee and patient suggestions/requirements to allow for more streamlined office.
  • Used Patient Portal in Allscripts. Introduced instructed/aided patients with utilization.
  • Balanced employee availability, patient appointment requests and maximum load levels when scheduling appointments. Referred to EHR to optimize the doctor’s hospital and office schedules.
  • Proficient with ICD coding. Correctly coded and billed for medical claims
  • Submitted insurance and workers’ compensation authorizations and correspondence with insurances and adjusters.
  • Maintained confidentiality of information regarding patients and office while always following HIPAA guidelines and regulations.
  • Kept reception area clean and neat to give visitors positive first impression.

Caregiver

At Home Care Specialists
06.2000 - 03.2004
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Organized, completed errands, managed laundry, and weekly grocery shopping.
  • Assisted with patient care both in private residences and facilities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained strong connections within caregiver community to gain continuous knowledge and updates.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Completed regular check-ins and progress reports for each client and reported to caseload manager.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Children’s Train Conductor

Mariners Church
10.2022 - Current

-Volunteer children’s train driver at Mariner’s Church on Saturday night and/or Sunday morning. (Online sign up when available or as needed for events.)

-Regular volunteer on Saturday night helping with whatever is needed.

Education

Customer Service Management Certification - Customer Service Management

Skillsup
Monterey, CA
07.2009

Prerequisites Completed For Nursing Program - Nursing

Hartnell College
Salinas, CA
04.2007

High School Diploma - General Education

Robert Louis Stevenson High School
Pebble Beach, CA
08.1999

Bachelor of Arts - Liberal Arts

Southern Oregon University
Ashland, OR
05.1999

Skills

  • Computer Proficiency
  • Excel, QuickBooks, Microsoft Office, Outlook, Word, PowerPoint, Office Hours
  • HMO, PPO, Monarch, Workers Compensation and Tricare authorizations and medical billing
  • Scheduling appointments,surgeries, pharmaceutical sales rep meetings
  • Ordering and organizing medical and office supplies and inventory
  • Customer Service
  • Client Satisfaction
  • Proper Phone Etiquette
  • Meeting Planning
  • Time Management
  • Problem Resolving
  • Guest Relations
  • Database Maintenance
  • Microsoft Office
  • Complex Problem-Solving
  • Self Starter
  • Experience with [Specialties of Personal Services
  • Medical Terminology
  • Valid Driver's License
  • Organizing and Preparing Meetings
  • Multitasking and Organization
  • Administrative Support Specialist
  • Strong Interpersonal Skills
  • Customer Needs Assessment
  • Communication Skills
  • Hospitality Environments
  • Operations Support
  • Staff Training
  • Invoice Preparation
  • Account Management
  • Strong Problem Solver
  • Attention to Detail
  • Appointment Scheduling
  • Document Filing and Retrieval
  • Calendar and Scheduling Software
  • Answer Multi-Line Phone Systems
  • Training Schedule Setup
  • Records Management Databases
  • Workflow Improvements
  • Maintain Filing Systems
  • Training
  • Scheduling

Timeline

Children’s Train Conductor

Mariners Church
10.2022 - Current

Caregiver, Medical/Personal Assistant

Private Client Home Care
05.2009 - 02.2023

Front and Back Office Medical Assistant

A Woman’s Center-OBGYN Office
05.2004 - 04.2009

Caregiver

At Home Care Specialists
06.2000 - 03.2004

Customer Service Management Certification - Customer Service Management

Skillsup

Prerequisites Completed For Nursing Program - Nursing

Hartnell College

High School Diploma - General Education

Robert Louis Stevenson High School

Bachelor of Arts - Liberal Arts

Southern Oregon University

Accomplishments

  • Won Prized Papers award in 1998 and 1999.

Additional Information

  • Experienced problem solver.
  • Communication Skills- Remains calm, tactful and professional in difficult situations.
  • Efficient listener who is able to read people well.
  • Exceptional level of patience and the ability to treat all patients like they are truly valued, heard and cared for at all times.
  • Leadership experience- A team player with experience in training others and who always keeps a positive outlook.. I’m dedicated to my work and always striving for the best while trying to learn from mistakes/errors.
  • Resourceful and reliable worker. Adept multitasker who pays close attention to details.
  • A quick and eager learner with the ability to adapt and follow directions while having the drive for success and the acquisition more knowledge and skills.
  • Experience with patient referrals Office support (phones, faxing, filing, EMR/EHR.)
  • Customer Service Specialist (23+ experience and certification in Customer Service Management.)

Certification

  • NCICS - Insurance and Coding Specialist
ANDREA D LIVOTI