Veronica Wilson
Milwaukee,WI
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
3
3
years of professional experience
Work History
Personal Caregiver
Topoll home health care
Milwaukee, WI
03.2024 - Current
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Maintained accurate records of services provided to each client.
- Provided emotional support to clients and families during difficult times.
- Ensured that all medical treatments are administered according to physician's orders.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
CBRF
Life Got Better Staffing
Milwaukee, WI
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Shift Manager
McDonald's
Milwaukee, WI
04.2024 - 08.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Warehouse Forklift Driver
Quad Graphics
West Allis, WI
09.2021 - 05.2023
- Operated forklift to transport materials between loading, unloading, processing and storage areas.
- Loaded and unloaded trucks with product in a safe and timely manner.
- Maintained accurate inventory of products stored in warehouse.
- Reported safety and quality issues to management.
- Stacked boxes onto pallets according to customer specifications for outbound shipments.
- Operated powered industrial trucks such as forklifts, cherry pickers and to move product around warehouse.
Machine Operator
Quad graphics
West Allis, Wisconsin
09.2021 - 05.2023
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Started up, shut down and checked water and wastewater treatment processes.
Education
Some College (No Degree) - Early Childhood Care And Education
Milwaukee Area Technical College
Milwaukee, WICbrf
Life Got Better Staffing
Milwaukee, WICna
Wisconsin Care Giver
Milwaukee, WISkills
- Compassionate client care
- Care Plan Management
- Clinical Quality Program Standards
- Quality program protocols
- Client documentation
- Medication organization
- Emotional Support
- State regulations knowledge
- Behavior redirection
- Light Housekeeping
- Dressing assistance
- Medication Administration
- Routine management
- First Aid Training
- Incapacitation care
- Disability Support
- Client Transportation
- Cooking and meal preparation
- Fall prevention
- Dietary monitoring
- Personal hygiene
- Toileting assistance
- First aid and safety
- Community activities
- Personal Hygiene Assistance
- Care plan assessment
- Meal Preparation
- Patient Care
- Safe Driving
- Nutrition knowledge
- Case management experience
- Knowledge of state regulations
- Client companionship
- Progress Documentation
- Behavior management techniques
- Child Development
- Housekeeping abilities
- Recordkeeping requirements
- Special needs experience
- Safety awareness
- Nutrition expertise
- Group management
- Emotional development
- CPR training
- Creative lesson planning
- Schedule development
- Staff Management
- Data Analytics
- Business Development
- Strategic Planning
- Staff Discipline
- Expectation setting
- Process Monitoring and Improvement
- Department organization
- Complex Problem-Solving
- Employee Motivation
- Policy Enforcement
- Staff Development
- Project Management
- Contract Management
- Training and mentoring
- Business Administration
- Employee Scheduling
- Meeting facilitation
- Workforce Planning
Timeline
Shift Manager
McDonald's
04.2024 - 08.2024
Personal Caregiver
Topoll home health care
03.2024 - Current
CBRF
Life Got Better Staffing
06.2023 - Current
Warehouse Forklift Driver
Quad Graphics
09.2021 - 05.2023
Machine Operator
Quad graphics
09.2021 - 05.2023
Some College (No Degree) - Early Childhood Care And Education
Milwaukee Area Technical College
Cbrf
Life Got Better Staffing
Cna
Wisconsin Care Giver