Georgia Carter
Moss Point,MS
Summary
Compassionate and dependable Personal Caregiver with extensive experience at First Name Basic, excelling in patient care and emotional support. Proven ability to enhance client well-being through effective meal preparation and empathetic communication. Recognized for maintaining a safe environment and building strong relationships, ensuring high levels of client satisfaction and trust.
Overview
9
9
years of professional experience
Work History
Personal Caregiver
First Name Basic
08.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Provided basic grooming and hygiene assistance to patients.
- Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Increased comfort levels for clients with disabilities by implementing customized care plans.
- Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Cashier
Murphy USA
04.2017 - 10.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Representative
Check N Title Loans
08.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
No Degree - Accounting And Finance
Alcorn State University
Lorman, MSHigh School Diploma - Basic
Moss Point High School
Moss Point, MS05.1982
Skills
Safe driving
Bathing assistance
First aid and safety
Patient care
Compassionate care
Personal hygiene assistance
Meal preparation
Dressing assistance
Emotional support
Light housekeeping
Social interaction
First aid training
Recreational activities
Alzheimer's care
Nutrition
Transportation services
Client safety and first aid
Compassionate client care
Personal hygiene
Cooking and meal preparation
Companionship
Shopping and errands
Client companionship
Toileting assistance
Bedridden care
Dietary monitoring
Empathetic listening
Elderly care
Patient companionship
Housekeeping
Time management
Patient management
Compassionate communication
Respectful and compassionate
Direct patient care
Safety awareness
Dependable and responsible
Verbal and written communication skills
Strong ethics
Basic housekeeping
Compassion and empathy
Patient assessments
Mobility assistance
Medication and appointment reminders
Daily living assistance
Team collaboration
Active listening
Multitasking and organization
Supportive companionship
Incident reporting
Relationship building
Medical record-keeping
Flexible schedule
HIPAA compliance
Timeline
Personal Caregiver
First Name Basic
08.2021 - Current
Customer Service Representative
Check N Title Loans
08.2020 - 08.2021
Cashier
Murphy USA
04.2017 - 10.2022
No Degree - Accounting And Finance
Alcorn State University
High School Diploma - Basic
Moss Point High School