Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth King

Punta Gorda,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

6
6
years of professional experience

Work History

Store Manager

The King Of Vape
09.2021 - Current
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Server

IHOP
06.2018 - 06.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Office Technology

Suncoast Technical College
Sarasota, FL
06.2021

Skills

  • Customer Response
  • Accurate Cash Handling
  • Teamwork and Collaboration
  • Financial Planning
  • Team leadership and coaching
  • Desktops, Laptops, and Mobile Devices
  • Project Management
  • Business Growth Initiatives
  • Cost analysis and savings
  • Leading Staff Meetings
  • Data Analysis
  • Goal Setting

Timeline

Store Manager

The King Of Vape
09.2021 - Current

Server

IHOP
06.2018 - 06.2021

Office Technology

Suncoast Technical College

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Elizabeth King