Elizabeth Koch
North Platte,NE
Summary
I am a dynamic professional with experience in patient access and administrative support. Skilled in office support and customer service, contributing to streamlined operations and improved day to day operations, I am ready to leverage expertise to enhance operational efficiency.
Having been a stay at home mom for several years, I am ready to get back out into the workforce and bring my experience as an accomplished multi-tasker to your team.
Overview
14
14
years of professional experience
Work History
Stay at Home Parent
Household
North Platte, NE
02.2022 - Current
- Managed daily household schedules and appointments efficiently.
- Organized educational activities to promote child development and learning.
- Coordinated family meals, ensuring nutritional balance and variety.
- Developed routines for household chores to maintain cleanliness and order.
- Communicated effectively with family members to resolve conflicts and needs.
- Implemented budget tracking for household expenses to maintain financial stability.
- Planned and executed family outings to foster bonding and recreation.
- Maintained safe play environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Instructed children in eating, resting and restroom habits.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Patient Access Technician
Great Plains Health
North Platte, NE
08.2021 - 02.2022
- Processed patient registrations and verified insurance information efficiently.
- Managed appointment scheduling and coordinated with medical staff effectively.
- Assisted patients with forms and provided clear instructions for services.
- Maintained accurate records in electronic health systems to ensure compliance.
- Addressed patient inquiries and resolved issues with professionalism and empathy.
- Collaborated with team members to streamline registration workflows regularly.
- Trained new staff on registration procedures and system navigation confidently.
- Implemented best practices for data entry to minimize errors consistently.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Provided assistance with completion of paperwork related to the registration process.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Assisted with scheduling appointments based on provider availability.
- Greeted patients upon arrival and directed them to appropriate areas.
- Performed data entry tasks to update patient information in the system.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Reviewed patient medical records and verified accuracy of information in the system.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Administrative Assistant
Valley Vending Service
Cozad, NE
01.2019 - 03.2020
- Managed daily office operations and maintained organized filing systems.
- Communicated with vendors to ensure timely delivery of products and services.
- Handled customer inquiries and resolved issues professionally and efficiently.
- Prepared reports and documents using office software applications effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Compiled data from various sources into organized reports for review by management team.
Agent Support Specialist
Premier Marketing, An Integrity
Norfolk, NE
07.2012 - 12.2018
- Provided exceptional support to agents through responsive communication and problem-solving.
- Assisted in onboarding new agents by delivering training materials and resources.
- Managed inquiries promptly, ensuring accurate information delivery to agents.
- Maintained up-to-date knowledge of products and services for effective assistance.
- Provided guidance on best practices for using company products or services.
- Developed customer service skills while responding to inquiries in a timely manner.
- Maintained detailed records of customer interactions for future reference.
- Reviewed incoming emails from customers to ensure that all requests are addressed promptly.
- Answered telephones, directed calls, and took messages.
- Delivered prompt and courteous support to customers via phone and email.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Conducted follow-ups on unresolved issues to ensure timely resolutions for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Gothenburg High School
Gothenburg, NE05-2006
Some College (No Degree) - Music Therapy
University of Nebraska At Kearney
Kearney, NESkills
- Schedule management
- Child development
- Nutritional planning
- Budget tracking
- Conflict resolution
- Patient registration
- Data entry
- Records management
- Customer service
- Problem solving
- Effective communication
- Time management
- Calendaring and scheduling
- Early childhood literacy
- Housekeeping
- Self motivation
- Diaper changing
- Attention to detail
- Teaching Self-Care Skills
- Punctual and reliable
- Stress tolerance
- Adaptability and flexibility
- Problem-solving aptitude
- Professional demeanor
- Multitasking Abilities
- Written communication
- Goal setting
- Verbal and written communication
- Reading skills
- Observation Skills
- Analytical thinking
- Active listening
- Electronic health records
- Appointment scheduling
- Insurance verification
- Document management
- Document scanning
- Fast typing speed
- Strong communication skills
- Accuracy and attention to detail
- HIPAA compliance
- Email management
- Computer proficiency
- Call management
Timeline
Stay at Home Parent
Household
02.2022 - Current
Patient Access Technician
Great Plains Health
08.2021 - 02.2022
Administrative Assistant
Valley Vending Service
01.2019 - 03.2020
Agent Support Specialist
Premier Marketing, An Integrity
07.2012 - 12.2018
High School Diploma -
Gothenburg High School
Some College (No Degree) - Music Therapy
University of Nebraska At Kearney