ELIZABETH KOH
Columbus
Summary
Operations and management professional with extensive experience delivering innovative solutions in technical infrastructure, AI operations, and business development. Expertise in converting complex challenges into actionable strategies that drive scalable outcomes.
Overview
5
5
years of professional experience
Work History
Senior Reviewer
Scale AI
05.2024 - Current
- Evaluated 600+ deliverables from 30+ contributors, ensuring compliance with quality standards and alignment with project objectives
- Analyzed performance trends and synthesized insights to enhance quality and consistency of project outcomes
- Collaborated on 10+ AI-focused initiatives, utilizing platforms such as ChatGPT, Gemini, Perplexity, and Grok to ensure execution consistency and improve output quality
- Functioned as a subject matter expert, promoting best practices and driving continuous process improvement
Data Center Technician
Amazon Web Services (AWS)
New Albany
07.2025 - 03.2026
- Resolved 300+ service requests in high-availability environment, meeting SLA targets and supporting operational continuity
- Conducted root cause analysis on hardware and network issues, enhancing resolution efficiency and minimizing recurring incidents
- Collaborated with cross-functional teams to diagnose and resolve critical infrastructure issues, maintaining minimal disruption to operations
- Contributed to infrastructure optimization projects, including fiber management and structured cabling, improving scalability and system organization
Business Development Manager
Gen Mobile
Raleigh
02.2023 - 05.2024
- Drove market expansion initiatives, generating $536K in revenue within 6 months through strategic planning and execution
- Built and managed 8+ key partnerships, enhancing market presence and driving customer acquisition
- Leveraged data insights and market analysis to refine sales strategies and identify growth opportunities
- Led team development through training and performance management, aligning output with business objectives to support overall growth
Corporate Trainer
Spectrum
Columbus
02.2022 - 02.2023
- Designed and delivered targeted training programs that enhanced employee performance and retention
- Provided individualized coaching and performance feedback that supported organizational goals and KPIs
- Partnered with leadership to refine recruitment and onboarding strategies, elevating talent quality
Account Manager
AT&T
Houston
02.2021 - 02.2022
- Achieved 10-12% weekly sales growth through consultative client engagement and solution-based selling
- Enhanced customer retention by implementing proactive relationship management and tailored service strategies
- Managed client accounts to ensure satisfaction and resolve issues.
Education
Micro Masters - Financial Accounting and Entrepreneurship (MicroMasters), Business strategy, financial analysis, and entrepreneurial frameworks
MIT Sloan School of Management
05-2024
Online Coursework - Principles of Finance, Developed foundational knowledge in corporate finance, investment principles, and financial decision-making
University of Cambridge
12-2023
B.A. - Business Administration and Management, Economics, Entrepreneurship, Finance, Organizational Management
Gordon College
Wenham, MA01-2020
High School Diploma -
International Community School
Singapore01-2015
Skills
- Project management
- Strategic planning
- Risk management
- Process improvement
- Quality assurance
- Data analysis
- Performance evaluation
- Customer relationship management
Timeline
Data Center Technician
Amazon Web Services (AWS)
07.2025 - 03.2026
Senior Reviewer
Scale AI
05.2024 - Current
Business Development Manager
Gen Mobile
02.2023 - 05.2024
Corporate Trainer
Spectrum
02.2022 - 02.2023
Account Manager
AT&T
02.2021 - 02.2022
Micro Masters - Financial Accounting and Entrepreneurship (MicroMasters), Business strategy, financial analysis, and entrepreneurial frameworks
MIT Sloan School of Management
Online Coursework - Principles of Finance, Developed foundational knowledge in corporate finance, investment principles, and financial decision-making
University of Cambridge
B.A. - Business Administration and Management, Economics, Entrepreneurship, Finance, Organizational Management
Gordon College
High School Diploma -
International Community School