Elizabeth Kolter
Greenwood,IN
Summary
Personable and dedicated Customer Service Advocate with extensive experience in the automobile industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
BMW Service Advisor
Dreyer And Reinbold
Greenwood, IN
08.2009 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Participated in ongoing training activities related to automotive technology advancements.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Branch Manager
National Car Rental
Greenwood, IN
07.2006 - 08.2009
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
Education
Bachelor of Arts - Psychology
Indiana University Bloomington
Bloomington, INSkills
- Service Estimates
- Excellent Time Management Skills
- Documentation and Reporting
- Customer Retention
- Workflow Management
- Conflict Resolution
- Excellent Communication
- Multitasking and Organization
Accomplishments
- Nominated and selected as one of 50 BMW North America employees to attend BMW Performance Center in July 2017 due to performance
Timeline
BMW Service Advisor
Dreyer And Reinbold
08.2009 - Current
Branch Manager
National Car Rental
07.2006 - 08.2009
Bachelor of Arts - Psychology
Indiana University Bloomington
Similar Profiles
Charles JohnsonCharles Johnson
Parts Delivery Driver at Dreyer & Reinbold Bmw, GreenwoodParts Delivery Driver at Dreyer & Reinbold Bmw, Greenwood
Sally GreerSally Greer
Service Coordinator at Dreyer & Reinbold InfinitiService Coordinator at Dreyer & Reinbold Infiniti
Chloe Elizabeth CraigChloe Elizabeth Craig
Motoring Advisor at Dreyer & Reinbold MINI CooperMotoring Advisor at Dreyer & Reinbold MINI Cooper