Sally Greer

Work History

Dreyer & Reinbold Infiniti

Indianapolis, Indiana

01.2017 - Current

Responded to customer needs through competent customer service and prompt problem-solving.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved concerns with products or services to help with retention and drive sales.
Created and enhanced call sequencing flows and scripts to enhance team performance.
Set benchmarks for customer service employees and monitored progress against targets.
Supported Service Manager managing over 9 team members resolving 20+ customer issues every day.
Recommended and upsold maintenance and service repairs, resulting in 42% increase in revenue.
Administer and collect all Tire & Wheel warranties, Aftermarket and 3M claims.
Acting main shop and express service advisor when needed. Upselling needed repairs and recommended maintenance items.

Dreyer & Reinbold Infiniti

Indianapolis, Indinana

07.2004 - 01.2017

Responded to all customer inquiries thoroughly and professionally.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Educated customers about brand to incite excitement about company's mission and values.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Top sales each month.
ASE Certified.
Maintained 900+ CSI scores.