ELIZABETH KOSS
Evington,VA
Summary
High-performing academician successful at leveraging career experience to enhance student learning of theory and practical application of accounting and business concepts designed to improve future career opportunities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Associate Professor of Business
Liberty University
07.2021 - Current
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Utilized various assessment tools to regularly evaluate student progress and adjust instruction accordingly for optimal results.
- Created dynamic learning environment that valued instructor and student interaction.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Served students, clients and programs through participation in assessment processes, academic support units and university committees and task forces.
- Advised student groups, assisting learners in educational programs both on and off campus.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Served on academic committees, contributing insights and expertise to enhance institutional policies and practices.
- Developed students critical thinking skills through interactive classroom activities and discussions.
- Created materials and exercises to illustrate application of course concepts.
- Participated in ongoing professional development opportunities to stay current with latest research and trends in education.
- Championed use of technology in classroom as effective tool for enhancing student learning experiences across all subjects areas.
Associate Professor
Liberty University
10.2015 - 07.2021
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Served as residential and online accounting professor for courses from 200 – 400 level
- Developed course and curriculum for Financial Management for healthcare course.
- Developed video instruction for undergrad and graduate courses in Financial Management for Healthcare.
- Developed Mergers and Acquisitions course curriculum and materials.
- Residential subject matter expert for Strategic Management Course – final Capstone course, requirement of all business majors
- Helped with student development to ensure business readiness for chosen field of study.
President
Benchmark Systems, Inc
10.2011 - 09.2015
- Oversaw transition team and performed consulting services for new owners to ensure smooth and successful transfer.
- Responsible for positioning, negotiation, and sale of Benchmark Systems to third party investor.
- Directed and oversaw business operations of privately held corporation with multi-state office locations.
- Responsible for sales and profitability goals as set by executive team and Board of Directors.
- Oversaw and worked with research and development team on creation of practice management software for healthcare industry.
- Oversaw team responsible for successful implementation of ambulatory and EHR software installed in over 300 practices with exceptional customer service reviews as evidenced by industry software reviewers.
- Defined strategy and business plan for revenue cycle division.
- Organized due diligence in preparation for purchase of business segments/companies.
- Navigated complex regulatory environments while maintaining compliance across all aspects of organization''s operations.
- Established culture of accountability by setting clear expectations and holding individuals responsible for results.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
VP of Operations
Benchmark Systems, Inc
10.2005 - 10.2011
- Built strategic alliances within corporation designed to bridge divisional gaps creating smoother transitions between sales, implementation, training, support, and accounting.
- Initiated customer service program that increased customer satisfaction by 11%.
- Restructured revenue cycle division to increase operational efficiency by 19%.
- Supervised team of 5 managers and 72 employees.
- Managed operational budget ranging between $5 - $7 million.
- Identified opportunities for automation, leading to significant reduction in manual labor costs and increased efficiency.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
Director of Finance and Accounting
Benchmark Systems, Inc
10.1995 - 10.2005
- Maintained integrity of general ledger, including chart of accounts.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Generated financial statements and facilitated account closing procedures each month.
- Suggested budgetary changes to increase company profits.
- Researched, purchased, and implemented new CRM, accounting, and field service software to improve organizational efficiency.
- Set clear departmental objectives and developed effective strategies to achieve targeted goals.
- Managed day-to-day operations within 8-person finance department for organization.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Evaluated potential mergers and acquisitions for financial viability, conducting thorough due diligence to support informed decisions.
- Collaborated with executive leadership team in developing long-term financial goals, ensuring alignment with overall business objectives.
- Streamlined financial reporting processes by implementing more efficient software systems and optimizing data management.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
Doctorate of Business Administration - Accounting
Liberty University
Lynchburg, VA05.2020
MBA - Business Administration
Liberty University
Lynchburg, VA01.2013
Continuing Education - Accounting And Business Management
CPA Approved Courses For VA
Bachelor of Science - Administrative Management
Liberty University
Lynchburg, VA01.1986
Skills
- Strategic objective execution
- Process improvement
- Staff Development and Coach
- Technology Integration
- Student-Centered Learning
- Academic Counseling
- Mentoring students
- Student Engagement
- Curriculum Creation
- Teaching Excellence
- Curriculum Development
- Relationship Building
Accomplishments
- Program alignment and course changes as requred by the certification changes as a result of 2024 CPA Evolution.
- Research: - Served as dissertation reader for successful DBA candidate.
- Research: - Serve as Honor Thesis chair and reader for students from 2020 through present.
- Curriculum Development: BUSI 323 - Financial Analysis and Management in Healthcare.
- Curriculum Development: BUSI 536 - Mergers & Acquisitions.
- Serve as Subject Matter Expert for BUSI 690 - Policy & Strategy in Global Competition.
- Serve as Subject Matter Expert for BMAL 530 - Accounting for Non-financial Managers.
- Positioned Benchmark Systems and successfully identified and negotiated an international sale of the company.
- Completed four successful acquisitions of healthcare technology organizations as VP of Operations, Benchmark Systems.
- Identified, led team, and completed the successful technological upgrade to ERP system while service as Director of Finance for Benchmark Systems.
Certification
Certified Public Accountant, Virginia, 17729
Publications and Development
Dissertation: The Negative Impact of Ambulatory Acquisitions on the Cost of Business Health Insurance.
Development: Assessed changes needed in response to certification requirements as revised by the 2024 CPA Evolution. Reviewed courses, developed two new courses, and revised Program Learning Outcomes and Course Learning Outcomes in support of new certification requirements.
Timeline
Associate Professor of Business
Liberty University
07.2021 - Current
Associate Professor
Liberty University
10.2015 - 07.2021
President
Benchmark Systems, Inc
10.2011 - 09.2015
VP of Operations
Benchmark Systems, Inc
10.2005 - 10.2011
Director of Finance and Accounting
Benchmark Systems, Inc
10.1995 - 10.2005
Doctorate of Business Administration - Accounting
Liberty University
MBA - Business Administration
Liberty University
Continuing Education - Accounting And Business Management
CPA Approved Courses For VA
Bachelor of Science - Administrative Management
Liberty University
Certified Public Accountant, Virginia, 17729
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