Elizabeth Kreczmer
Arundel Lodge Inc
Pasadena,MD
2
Languages
1
Certification
11
years of professional experience
Bilingual Human Resource Management graduate with extensive experience in client relations and customer service. Proficient in streamlining operations through effective communication and event planning. Adept at addressing client needs and fostering a collaborative work environment to drive organizational success.
Work History
Intern
5 Months- Assisted in daily operations to support program delivery for clients.
- Coordinated team communication and collaboration to enhance project outcomes.
- Maintained accurate records of client interactions and services provided.
- Conducted research on community resources to enhance service offerings.
- Implemented feedback mechanisms to strengthen client engagement strategies.
- Assisted in planning and executing virtual and in-person events to increase client participation.
- Maintained positive working relationship with fellow staff and management.
- Recognized customer needs during interactions to provide timely assistance.
- Implemented strategies to take advantage of new opportunities.
- Assisted in developing client care plans, ensuring compliance with organizational standards and regulations.
Intern
4 Months- Led classes on beyond recovery and seasonal health, enhancing client understanding and engagement.
- Worked closely with other rehabilitation specialists, teaching classes to clients
- Developed understanding of client needs through direct interactions. into individual client needs through direct interactions.
- Provided support to clients during community field trips. with needs during community field trips.
- Oversaw staff interactions with clients, offering support and guidance.
- Recorded client interactions and progress to ensure accurate tracking in secure database.
- Attended zoom meetings with clients and their caseworker
Marketing Manager
1 Year 1 Month- Surpassed sales and profit goals by leading marketing and planning initiatives.
- Enhanced product branding through development of communication campaigns and promotional materials, leveraging market intelligence for Texas Roadhouse Dundalk market.
- Met profitability goals by developing and implementing Texas Roadhouse commercial activities.
- Achieved profitability goals by developing and implementing strategic commercial activities for Texas Roadhouse.
- Established sponsorships with related and partnering entities to support marketing objectives.
- Greeted guests at entrance, creating a welcoming environment. and provided exceptional customer service.
Bartender
2 Years 2 Months- Served wine, beer, and cocktails to patrons at bar.
- Upsold premium brands, improving customer experience and driving sales growth.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cultivated relationships with patrons through engaging conversations, fostering repeat visits and loyalty.
- Trained new bartenders on drink preparation and upselling techniques.
- Took drink orders from tables and bar area and relayed to bartenders.
- Recorded drink orders from patrons at tables and bar area for timely service. from tables and bar area and relayed to bartenders.
- Restocked bar supplies proactively, ensuring availability of products to meet customer demands.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises, or requested assistance from security.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected appetizer, entree, and wine orders from patrons.
- Advertised, marketed, and recommended drink options to guests.
Server
9 Years 2 Months- Greeted customers, answered questions, and recommended specials, wine, and desserts to enhance dining experience.
- Welcomed customers at the entrance to create a friendly atmosphere., answered questions, and recommended specials, wine, and desserts to enhance dining experience.
- Anticipated customer needs by topping off drinks and providing condiments and napkins to ensure satisfaction.
- Anticipated customer needs by refilling drinks and providing condiments and napkins, enhancing satisfaction.
- Recommended dessert options to customers to enhance their dining experience., appetizers, and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Collaborated with host, bus person, and cook to efficiently serve food and beverage options.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
B.S. - Human Resource Management
- Fall, spring, summer, 2024-2026] - Dean's List
- Spring, summer, fall, 2024-2026] - Honor Roll
- GPA: Cum Laude
Associate of Science - Human Services
High School Diploma
Skills
Employee training 8+ years
Records administration
Administrative support
Administrative tasks
Customer service 12+ years
Client relationships
Collaboration and Teamwork
Conflict resolution 4+ years
Outstanding communication skills
Active Listening
Cultural Sensitivity
Microsoft Excel
Microsoft Access
Spreadsheet tracking
PowerPoint
Zoom
Google Meet
Teams
Attention to detail
Problem-solving
Spanish fluency
Presentations
Friendly
positive attitude
Certification
Non-Violent Crisis Intervention Training, 10/05/23, Diversity Training, 11/08/23
Languages
English
Spanish
Timeline
Intern
Arundel Lodge Inc
08.2023 - 01.2024Read More
Intern
Arundel Lodge Inc
01.2023 - 05.2023Read More
Marketing Manager
Texas Roadhouse Restaurant
11.2021 - 12.2022Read More
Bartender
Fells point tavern
03.2020 - 05.2022Read More
Server
Texas Roadhouse Restaurant
08.2012 - 10.2021Read More
Willis High School
High School Diploma
Read More
University of Maryland, Global Campus
B.S. from Human Resource Management
Read More
Anne Arundel Community College
Associate of Science from Human Services
Read More