Mercedes A. Hanna
Miami,FL
Summary
Security-focused and diligent Correctional Officer skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Accomplished Correctional Officer Sergeant offering 3 years of experience managing inmate safety and order in security institutions. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer Sergeant
Everglades Correctional Institution
Miami , FL
02.2019 - Current
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Security Officer
Allied Universal
Miami
03.2017 - Current
- Front desk/clerical skills, operate multiple phone lines, direct callers to correct department, check-in visitors/guests, access control
- Secure all exits and entrances, rover around property
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Officer
FirstService Residential
Miami
10.2016 - 01.2018
- Rover interior and exterior, assists with deliveries, ensure perimeter safety, escort guests/contractors to destination
- Access control, greet guests/visitors, control all exits/entrances, assist in fire alarms/floods
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
Publix Supermarket
Miami
07.2015 - 10.2016
- Customer service, assisting customers with products
- Cash handling, cash transfers, processing returns and exchanges.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma -
Miami Northwestern Sr. High
AA - Psychology
Miami Dade College
Skills
- Old Classmate Katrina Jackson - 786-278-4309
- Co-Worker Princess Merrifield - 786-374-7495
- Co- Worker Tiffany Johnson 786-385-5028
Certification
- Florida Department Of Law Enforcement Certified.
- Sergeant Promotion
Core Compentencies
- Clerical skills
- Resolution oriented
- Organizational skills
- Experience with Point of Sale technology
- Experienced with Microsoft Office
- Written and verbal communication
- Employee and Visitor Screening
- CPR Certified
- Security Team Coordination
- Detailed Activity Logs
- Conflict Resolution Techniques
- Medical Emergency Response
- Safety and Security
- Foot and Vehicle Patrol
- Prevention of Unauthorized Entry
- Attentive and Observant
- Pattern Recognition
Timeline
Correctional Officer Sergeant
Everglades Correctional Institution
02.2019 - Current
Security Officer
Allied Universal
03.2017 - Current
Security Officer
FirstService Residential
10.2016 - 01.2018
Customer Service Representative
Publix Supermarket
07.2015 - 10.2016
High School Diploma -
Miami Northwestern Sr. High
AA - Psychology
Miami Dade College
- Florida Department Of Law Enforcement Certified.
- Sergeant Promotion
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