Elizabeth Kurz
Conover,NC
Summary
Dedicated professional with extensive experience in customer service and cash handling. Proven ability to resolve inquiries efficiently while maintaining high standards of cleanliness and safety in food preparation.
Banking professional with strong background in financial transactions and customer service. Adept at managing cash operations, ensuring compliance, and enhancing client satisfaction. Valued for teamwork, reliability, and adaptability to changing needs. Skills include cash handling, account management, and fraud prevention, with focus on delivering accurate and timely results.
Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
23
23
years of professional experience
Work History
Child Nutrition Specialist
Newton Conover City Schools
Newton NC
08.2007 - 12.2020
- Monitored meal preparation processes to maintain quality and safety standards.
- Maintained high standards of cleanliness in food preparation areas, adhering to strict sanitation guidelines.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Senior Bank Teller
Wachovia Bank, Bank of America , BB&T
Long View NC
01.1998 - 01.2006
- Led daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored junior tellers on customer service best practices and transaction processing.
- Implemented process improvements that enhanced efficiency and reduced transaction times for customers.
- Resolved complex customer inquiries and issues, fostering strong relationships to promote customer loyalty.
- Oversaw cash handling procedures, maintaining accuracy in cash drawers and minimizing discrepancies.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
Education
Medical Billing And Coding
Fayetteville Technical Community College
Fayetteville, NCNo Degree - Child Development
Catawba Valley Community College
Hickory, NCNo Degree - Business Management
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Educational programming
- Cooking demonstrations
- Health promotion
- Meal planning
- Patience and tolerance
- Professionalism and integrity
- Goal-oriented mindset
- Cash handling expertise
- Account maintenance
- Cash drawer balancing
- Banking software proficiency
- Customer privacy protection
- Transaction processing speed
- Regulatory compliance
Timeline
Child Nutrition Specialist
Newton Conover City Schools
08.2007 - 12.2020
Senior Bank Teller
Wachovia Bank, Bank of America , BB&T
01.1998 - 01.2006
Medical Billing And Coding
Fayetteville Technical Community College
No Degree - Child Development
Catawba Valley Community College
No Degree - Business Management
Caldwell Community College And Technical Institute