Elizabeth Laffan
Los Angeles,CA
Summary
Experienced customer service agent in regards to delivery driving and other areas of customer care, including verified receipt of packages. Outstanding record of route management and on-time deliveries.
Caretaking experience including running daily errands for clients, assisting clients in bathing and other daily grooming activities, and scheduling necessary appointments for clients.
Housekeeping experience not only in caretaking situations but as applicable to weekly clients for the sole purpose of maintaining a tidy, clean, and accessible space. Wide knowledge of household chemicals and tools to maintain cleanliness.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Scriptdrop
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered prescriptions to patient doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Data Entry Specialist
Self-employed
05.2009 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Delivery Driver
Citizen Sprout
03.2022 - 08.2023
- Delivered children's meals to schools enrolled in catering program through company.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Caretaker
Korade Residence
01.2020 - 01.2022
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
Delivery Driver
Jolt Delivery
01.2017 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered meals and catering orders to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Housekeeper
Self-employed
02.2014 - 05.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in rooms and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Arts - English
University of California, Berkeley
Berkeley, CA06.2009
Associate of Arts - English
Santa Monica College
Santa Monica, CA06.2007
High School Diploma -
Venice High School
Venice, CA06.2004
Skills
- Time Management
- Local Routes Understanding
- Route Logs
- Knowledge of State Roads and Highways
- Customer Service
- Map Reading Skills
- GPS and Route Planning
- Shipping and Packaging
Timeline
Delivery Driver
Scriptdrop
03.2022 - Current
Delivery Driver
Citizen Sprout
03.2022 - 08.2023
Caretaker
Korade Residence
01.2020 - 01.2022
Delivery Driver
Jolt Delivery
01.2017 - 01.2021
Housekeeper
Self-employed
02.2014 - 05.2016
Data Entry Specialist
Self-employed
05.2009 - Current
Bachelor of Arts - English
University of California, Berkeley
Associate of Arts - English
Santa Monica College
High School Diploma -
Venice High School
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