Elizabeth Landeros-Diaz
South Lake Tahoe,CA
Summary
Dedicated healthcare professional with a strong foundation in patient care coordination, ensuring efficient scheduling and seamless communication. Exceptional organizational and multitasking skills enable effective management of patient needs alongside administrative responsibilities. In-depth knowledge of healthcare protocols and patient management practices upholds high standards of care. Proven ability to collaborate effectively with medical teams and adapt to the evolving landscape of healthcare environments.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Barton Stateline Medical Center
Stateline, NV
01.2020 - Current
- Check in and out patients for occupational medicine and urgent care.
- Got my hablo español badge to help patients that do not speak Spanish.
- Make sure all their information is up to date.
- Verify that we have the current and up to date insurance for patients.
- Perform any drug and alcohol test that is needed to be done.
- Collect any payments whether it is copays or self pay.
- Answer the phone and direct the call to the appropriate line.
- Schedule and reschedule appointments for occupational health.
- Run any medical records that need to be processed.
- Process referrals for occupational medicine, primary care, and urgent care when the referral specialist is out of the office.
- Preceptor for the front end staff.
Person in Charge / Receiver
Smart and Final
South Lake Tahoe, CA
07.2018 - 01.2020
- Ran the cash register.
- Made sure all vendors checked in and out when delivering products.
- Checked the bills and made sure we received the correct products.
- Handled cash and credit/debit card transactions.
- Interacted with customers to make sure they were satisfied.
- Dealt with any customer complaints.
- Opened the store by doing the banking in the mornings, did the books, did the check out in the mornings, and opened all of the registers.
- Cleaned up around the store and the front end to make it pleasing and make items accessible for customers.
- Helped train new cashiers with closing duties and memorizing produce codes.
- Worked overnight shifts once a week to do the ad change and make sure that the pricing around the store was accurate for the week.
- Organized and placed out the floral when we received new products.
Hotel Receptionist
Anchor Beach Inn
Crescent City, CA
06.2015 - 08.2017
- Checked guests in and out.
- Took payment from the guests whether it was cash or card.
- Cleaned the lobby after breakfast.
- Prepared breakfast for guests in the morning and made sure it was stocked at all times.
- Verified inventory and stocked breakfast items when running low.
- Imputed online and phone reservations into the office check in board.
- Did maintenance work in rooms when door locks stopped working.
- Answered phones to take reservations.
- Recommended sightseeing and restaurants in the area for guests to explore.
- Gave directions to guests when they did not know how to get to places.
- Used Microsoft Word and Excel in the office setting.
- Handled the entire front desk when the managers would leave town for vacation.
- Processed any banking that needed to be done once a week when managers were out of town.
- Worked the overnight shifts when needed in order to check guests in after hours.
Education
Associate of Arts - Spanish
Lake Tahoe Community College
South Lake Tahoe, CA06-2022
CSUS Sacramento
Sacramento, CA01-2018
High School Diploma -
Del Norte High School
Crescent City, CA06-2017
Associate of Science -
College of The Redwoods
Crescent City, CA01-2016
Skills
- Bilingual - Spanish
- Advanced Communication Skills
- Reliable and Responsible
- Appointment scheduling
- Computer Literacy
- Phone etiquette
- Organizational skills
- HIPAA compliance
- Critical thinking skills
- Customer service
- Patient care coordination
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Barton Stateline Medical Center
01.2020 - Current
Person in Charge / Receiver
Smart and Final
07.2018 - 01.2020
Hotel Receptionist
Anchor Beach Inn
06.2015 - 08.2017
Associate of Arts - Spanish
Lake Tahoe Community College
CSUS Sacramento
High School Diploma -
Del Norte High School
Associate of Science -
College of The Redwoods