Elizabeth Lane
Kenmore,US
Summary
Business and Planning Analyst skilled in navigating complex regulatory landscapes with a focus on compliance and risk management. Successfully designed and implemented automated reporting tools that streamlined processes, resulting in significant improvements in accuracy and decision-making. Dedicated to driving operational efficiency and supporting organizational objectives.
Overview
25
25
years of professional experience
Work History
Business & Reporting Analyst
M&T Bank
Getzville, New York
07.2025 - Current
- Developed and maintained comprehensive reporting tools for performance tracking.
- Collaborated with cross-functional teams to gather and interpret business requirements.
- Designed, tested, and implemented automated processes for report generation.
- Identified opportunities to streamline reporting processes through automation or process reengineering initiatives.
- Scheduled meetings to address exception reporting issues and solutions.
- Performed required duties to meet business needs.
Trade Show Coordinator
Coast Collective
Palm Beach, FL
04.2024 - Current
- Drive exhibitor engagement, enhancing event visibility and participation and enhancing promotional efforts, contributing to increased event attendance.
- Coordinated trade shows, streamlining logistics and enhancing vendor collaboration.
- Facilitate venue and service management, achieving successful event execution.
- Managed timelines with precision, consistently meeting all deadlines to ensure successful event execution.
Operations Analyst, Foreclosure Department
KeyBank
Buffalo, NY
05.2022 - 04.2024
- Conduct quality reviews ensuring compliance with bank and regulatory standards.
- Led monthly FNMA Default Reporting, enhancing accuracy and timeliness.
- Developed testing processes for Post Foreclosure, improving efficiency.
- Executed critical documents, ensuring adherence to investor requirements.
- Collaborated with teams to streamline Claims processes, achieving measurable improvements.
- Executed monthly FNMA Default Reporting, providing critical insights that informed strategic decision-making and improved reporting accuracy.
- Oversaw document execution processes, ensuring meticulous attention to detail and adherence to bank and investor requirements.
- Assisted in building out testing within Post Foreclosure and Claims processes, contributing to a smoother transition and operational effectiveness.
Operations Analyst, Loss Mitigation Dept
KeyBank
Buffalo, NY
02.2021 - 05.2022
- Reviewed loss mitigation documents for accuracy, ensuring compliance with investor guidelines.
- Collaborated with underwriters to enhance program adherence, improving processing efficiency.
- Identified document discrepancies, reducing errors and improving customer satisfaction.
- Led projects to streamline processes, achieving measurable improvements in workflow.
- Reviewed Loss Mitigation documents for accuracy, ensuring compliance with investor guidelines and enhancing program integrity.
- Collaborated with underwriters to streamline review processes, significantly reducing processing time and improving client satisfaction.
Lead Specialist, Fraud Services Dept
KeyBank
Buffalo, NY
06.2020 - 02.2021
- Handled debit/credit disputes, ensured accurate provisional credits, enhanced fraud detection.
- Reviewed daily Excel reports, improved case resolution efficiency, utilized analytical skills.
- Collaborated with team to resolve client issues, developed strong communication abilities.
- Analyzed fraud cases, identified trends, contributed to reducing potential losses.
Business and Planning Analyst/Default Accounting
M&T Bank
Getzville, NY
04.2018 - 05.2020
- Compiled monthly reports for senior leaders, enhancing decision-making processes.
- Resolved general ledger discrepancies, ensuring financial accuracy and compliance.
- Managed SBO portfolio, optimizing asset management and operational efficiency.
- Led small-scale projects, driving improvements in default accounting procedures.
- Reconciled foreclosed mortgage files, reducing financial risks and losses.
- Conducted thorough analysis of general ledgers, identifying discrepancies and facilitating timely resolutions to enhance financial accuracy.
- Streamlined monthly reporting processes, ensuring insightful data delivery to Senior Leadership, which supported informed decision-making.
Business and Planning Analyst/Foreclosure Legal Admin
M&T Bank
Getzville, NY
10.2014 - 04.2018
- Managed FHA legal processes, ensuring over 90% success in filings.
- Facilitated weekly meetings, enhancing team collaboration.
- Developed scorecard reporting, improving milestone tracking.
- Collaborated with auction vendors, maintaining program timelines, reviewed and approved taxes, utilities, and HOA expenses, maintaining accuracy and compliance while supporting seamless closing processes.
- Reviewed expenses, resolving title issues efficiently.
- Managed FHA first legal processes, achieving over 90% successful completion rates and enhancing compliance controls across the department.
Reporting Coordinator/Business Control Compliance Specialist
Bank of America
Getzville, NY
10.2011 - 05.2014
- Prepared weekly reports for senior leaders, enhancing decision-making with clear insights.
- Developed new templates, streamlining data retrieval and improving reporting efficiency.
- Assisted in quality control, ensuring investor documents were complete and accurate.
- Gathered documentation for exams, supporting compliance and audit readiness.
- Built SharePoint site, improving workflow tracking and team collaboration.
- Streamlined reporting processes by creating new templates, achieving faster data presentation and enhancing decision-making for senior leadership.
- Maintained rigorous quality control reviews of investor documents, ensuring accuracy and completeness while minimizing errors.
WORKOUT ADMINISTRATION/Business Control Compliance Specialist
Bank of America
Getzville, NY
06.2010 - 10.2011
- Reviewed MHA-C compliance, ensured Treasury guidelines adherence, reduced bank risk exposure, identifying key issues and enhancing adherence to regulatory guidelines.
- Analyzed FHA HAMP loans, provided compliance feedback, supported management in data reporting.
FORECLOSURE DEPARTMENT/Operations Analyst/Quality Assurance
Bank of America
Getzville, NY
05.2008 - 06.2010
- Compiled executive books for senior management, ensuring timely and accurate delivery.
- Conducted monthly audits to enhance quality control in pre-foreclosure reporting.
- Collaborated with management to streamline reporting processes, improving efficiency.
- Assisted in small to medium projects, contributing to departmental goals.
- Completed Six Sigma training, applying skills to optimize workflows.
- Streamlined reporting processes, enhancing efficiency and ensuring timely delivery of critical executive reports for senior management.
- Executed monthly audits and quality control checks, achieving significant improvements in data accuracy and reliability.
FORECLOSURE PROCESSOR/ FORECLOSURE CHECK LOG
Bank of America
Getzville, NY
12.2001 - 05.2008
- Processed checks for loans in foreclosure, ensuring timely application of funds.
- Spearheaded automation initiatives for check processing, significantly improving operational efficiency and reducing manual errors.
- Led automation project for check processing, improving efficiency and implementing a tracking system that enhanced accuracy and reduced processing errors.
- Conducted thorough audits of loan documentation, ensuring compliance and mitigating risk factors associated with foreclosure processes.
- Reviewed and completed department reports to maintain accuracy and compliance.
- Reconciled government loans, meeting all requirements and deadlines.
- Collaborated with auditors for HUD audits, ensuring thorough preparation and compliance.
- Coordinated with auditors during yearly HUD Audit reviews, ensuring thorough preparation and compliance with regulatory standards.
- Conducted monthly quality control reviews to ensure compliance and timely application of funds, reducing discrepancies.
Education
Bachelor of Science - Business Administration/Marketing
Niagara University
Niagara Falls, NY05-1984
Skills
- Data reporting
- Reporting automation
- Analytics
- Excel
- Access
- Microsoft Office
- PowerPoint
- Outlook
- Quality assurance
- Risk Management
- Compliance
- Analytical thinking
- Leadership
- Banking
Accomplishments
- Bank of America Spirit Medallion- Payment Processing Automation
- M&T Bank CAM Champ - FHA First Legal Filings maintaining 90% success rate
Timeline
Business & Reporting Analyst
M&T Bank
07.2025 - Current
Trade Show Coordinator
Coast Collective
04.2024 - Current
Operations Analyst, Foreclosure Department
KeyBank
05.2022 - 04.2024
Operations Analyst, Loss Mitigation Dept
KeyBank
02.2021 - 05.2022
Lead Specialist, Fraud Services Dept
KeyBank
06.2020 - 02.2021
Business and Planning Analyst/Default Accounting
M&T Bank
04.2018 - 05.2020
Business and Planning Analyst/Foreclosure Legal Admin
M&T Bank
10.2014 - 04.2018
Reporting Coordinator/Business Control Compliance Specialist
Bank of America
10.2011 - 05.2014
WORKOUT ADMINISTRATION/Business Control Compliance Specialist
Bank of America
06.2010 - 10.2011
FORECLOSURE DEPARTMENT/Operations Analyst/Quality Assurance
Bank of America
05.2008 - 06.2010
FORECLOSURE PROCESSOR/ FORECLOSURE CHECK LOG
Bank of America
12.2001 - 05.2008
Bachelor of Science - Business Administration/Marketing
Niagara University