Jackie Giomundo
Kenmore
Summary
Dynamic professional with extensive experience at WellCare Health Plans Inc., excelling in client advocacy and healthcare systems. Proven track record in enhancing customer satisfaction through tailored solutions and effective communication. Skilled in compliance with HIPAA standards and proficient in data entry, driving successful outcomes in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Property Service Coordinator
Urban Park Towers
Lockport
11.2025 - Current
- Coordinated resident services and community events to enhance engagement among diverse urban populations.
- Coordinated service schedules and appointments with clients.
- Facilitated communication between residents and management to resolve concerns efficiently.
- Guided new residents during onboarding, ensuring familiarity with community resources.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
Medicare Sales Agent
Essential Solutions
Depew
10.2023 - 10.2025
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Assisted low-income seniors in accessing financial assistance programs, lowering their out-of-pocket healthcare expenses related to Medicare plans.
- Proactively addressed client issues and concerns to improve customer retention rates for Medicare plans.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Tracked client interactions, follow-ups, and enrollment progress using CRM tools to enhance client engagement.
Senior Medicare Benefit Consultant
WellCare Health Plans Inc.
06.2008 - 06.2023
- Increased customer satisfaction through personalized enrollment assistance tailored to individual needs.
- Enhanced client satisfaction by providing tailored benefit solutions for their specific needs.
- Addressed and resolved inquiries from plan beneficiaries regarding health benefits and coverage through telephone, email, and in-person interactions, fostering trust and clarity.
- Provided ongoing support for clients post-implementation through regular check-ins and follow-up meetings, fostering long-term partnerships built on trust and mutual success.
- Provided quality customer service to members, prospects, providers, and community contacts.
- Planned and executed events and marketing programs to increase qualified leads.
Customer Service Representative
Univera Healthcare
01.1998 - 06.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built rapport with customers through active listening, contributing to higher retention rates and positive client feedback.
- Addressed customer requests for products, services, and company information, ensuring timely and accurate responses.
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes and conflicts.
Education
No Degree - Legal Administrative Assistant
Bryant And Stratton College
Getzville, NYSkills
- Knowledge of healthcare systems
- Management of authorizations
- Verification of insurance claims
- Analysis of benefit coverage
- Compliance with HIPAA standards
- Coordination of resident services
- Client onboarding
- Client advocacy
- Community resource navigation
- Referrals for client assistance
- Comprehensive needs assessment
- Issue reporting
- Proficiency in data entry
- Detail-focused execution
- Multitasking capabilities
- Organizational proficiency
- Event planning
- Product presentations
- Performance-oriented mindset
Timeline
Property Service Coordinator
Urban Park Towers
11.2025 - Current
Medicare Sales Agent
Essential Solutions
10.2023 - 10.2025
Senior Medicare Benefit Consultant
WellCare Health Plans Inc.
06.2008 - 06.2023
Customer Service Representative
Univera Healthcare
01.1998 - 06.2008
No Degree - Legal Administrative Assistant
Bryant And Stratton College