Candice JURAWAN
Bloomfield,MT
Summary
Dedicated Patient Intake Coordinator with extensive experience in managing patient intake processes and scheduling. Skilled in fostering collaborative teamwork and ensuring compliance with healthcare regulations, contributing to improved patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Intake Coordinator In Home Care
Hartford Healthcare At Home
Bloomfield, CT
08.2024 - 02.2026
- Facilitated comprehensive patient intake by meticulously collecting information and expediting registration processes.
- Conducted thorough reviews of patient records to ensure accuracy, thereby reducing errors in billing and enhancing overall healthcare delivery.
- Evaluated and prioritized urgent care needs during patient intake, ensuring prompt attention for those in critical condition.
- Demonstrated high standards of professionalism and empathy in patient interactions, reinforcing trust and safeguarding confidentiality.
- Facilitated a supportive environment that alleviated patient anxiety through clear communication and compassionate care.
- Enhanced patient satisfaction through effective management of intake processes and prompt resolution of concerns.
- Facilitated improved office productivity by handling a significant volume of calls concerning appointment referrals and inquiries from patients and their representatives.
- Embraced new healthcare protocols to uphold exceptional standards of patient care during transitions.
- Coordinated with healthcare teams to troubleshoot patient inquiries and facilitate seamless admissions.
- Monitored compliance with healthcare regulations during patient registration to uphold quality standards.
- Coordinated efforts with diverse team members to streamline the intake process and improve patient outcomes.
- Engaged in continuous professional development to enhance expertise in intake coordination within healthcare settings.
- Safeguarded sensitive patient data to maintain confidentiality and comply with HIPAA standards.
- Facilitated appointment readiness through collection of required forms and documentation from patients and referring physicians.
- Maintained current understanding of healthcare regulations to support adherence in intake procedures.
- Engaged with healthcare teams to enhance timely patient care and improve overall patient outcomes.
- Delivered exceptional customer service while managing sensitive information to enhance patient experience.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
- Maintained accurate and up-to-date client records.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Facilitated accurate collection and processing of client demographics and insurance payments to ensure seamless referral management.
- Maintained accurate documentation of patient medical histories and insurance data to support seamless appointment management and billing procedures.
- Facilitated office staff and operational efficiency through comprehensive administrative support.
- Utilized active listening and probing questions to resolve issues, ensuring major problems were promptly escalated to management.
- Ensured accuracy of patient records, reducing errors in billing and healthcare delivery.
Home Care Scheduler
Hartford Healthcare At Home
Bloomfield, CT
01.2009 - 08.2024
- Managed scheduling for patient visits, ensuring optimal resource allocation and efficient staff assignments.
- Facilitated streamlined communication among care teams to enhance service delivery.
- Oversaw appointment calendar management through electronic scheduling systems to ensure timely adherence.
- Streamlined processes for efficient management of schedule changes, enhancing patient care continuity.
- Trained new staff on scheduling protocols and software usage, fostering team competency.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team efficiency by ensuring transparent communication and delivering consistent updates on project milestones.
- Facilitated cross-departmental collaboration to enhance project execution and minimize delays.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Associate of Science - Business Administration And Management
Association Of Business Executives
London, United Kingdom12-2003
Skills
- Maintaining patient confidentiality
- Insurance eligibility verification
- Healthcare terminology
- Coordinated scheduling expertise
- Knowledge of healthcare systems
- Experience with multi-line communication systems
- Collaborative teamwork
- Effective problem resolution
- Strong attention to detail
- Trustworthy execution
- Clear interpersonal communication
- Adaptability in dynamic environments
Timeline
Patient Intake Coordinator In Home Care
Hartford Healthcare At Home
08.2024 - 02.2026
Home Care Scheduler
Hartford Healthcare At Home
01.2009 - 08.2024
Associate of Science - Business Administration And Management
Association Of Business Executives