Diamond Farmer
Greenbelt,MD
Summary
Results-driven phlebotomy technician with extensive experience in enhancing patient care and achieving program goals. Committed to delivering exceptional customer service and maintaining confidentiality while performing venipuncture, vital sign assessments, and supporting healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Phlebotomist
Shady Grove Fertility
Arlington, VA
11.2023 - 04.2026
- Provided emotional and psychological support to patients and families, enhancing their overall care experience
- Ensured program goals were met, contributing to successful patient outcomes
- Promoted excellence in customer service, fostering positive patient relationships
- Taking vital signs
- Performed venipuncture for blood sample collection
- Assisting doctors, PAs, and CRNP with minor procedures
Clinical Specialist
First Call Urgent Care
Columbia, MD
01.2022 - 09.2023
- Inserted IV catheters for medication administration to ensure timely treatment
- Venipuncture & Injections
- Conducted nasal swabbing for COVID-19 testing to support rapid diagnosis
- Vital Sign Assessment
- Insurance verification
- Streamlined patient check-in process to enhance patient flow
Front Desk Receptionist
Massage Envy
Laurel, MD
07.2021 - 04.2022
- Appointment scheduling
- Opening and closing clinic operations
- Oversaw cash drawer operations to ensure accurate financial transactions
- Coordinated staff meetings to enhance communication and collaboration
- Executed membership sales and retention strategies to build client loyalty
Manager
Chick-fil-A
Lanham, MD
01.2019 - 05.2021
- Directed financial transactions and managed budget to uphold fiscal responsibility.
- Oversaw front-of-house operations, ensuring optimal guest experiences and service standard adherence.
- Managed business opening and closing procedures to facilitate smooth operational transitions.
- Assisted with break scheduling and front-of-house position coverage for effective staffing.
Education
Associate of Applied Science - Radiologic Technology
Fortis College
Landover, MD01-2020
High School Diploma - General Studies
Parkdale High School
Riverdale, MD06-2014
Skills
- Financial transaction handling
- Venipuncture techniques and IV placement
- Reviewing documentation accuracy
- Effective communication abilities
- Patient registration processes and insurance verification methods
- Problem-solving capabilities in healthcare settings
- Understanding of medical terminology
- Communication effectiveness strategies
- Appointment management skills
- Compliance with HIPAA regulations
- Strong organizational skills
- Maintaining patient confidentiality
- Proficient in verbal and written communication
- Processing billing statements efficiently
- Healthcare documentation standards
- Collecting medical data accurately
- Customer service excellence in patient care coordination
- Expertise in electronic health record software
Certification
- Phlebotomy Technician
Timeline
Patient Care Coordinator/Phlebotomist
Shady Grove Fertility
11.2023 - 04.2026
Clinical Specialist
First Call Urgent Care
01.2022 - 09.2023
Front Desk Receptionist
Massage Envy
07.2021 - 04.2022
Manager
Chick-fil-A
01.2019 - 05.2021
Associate of Applied Science - Radiologic Technology
Fortis College
High School Diploma - General Studies
Parkdale High School