Elizabeth Latortue
MIAMI
Summary
Outgoing Customer Service Professional with a strong work ethic and exceptional interpersonal skills. Delivered compassionate and dignified treatment to all individuals through adaptability and a proactive approach. Committed to utilizing time management and organizational skills to contribute to company growth within the airline industry.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Flight Attendant
Spirit Airlines
Fort Lauderdale
07.2022 - 05.2026
- Ensured passenger safety by conducting pre-flight safety briefings and checks.
- Responded to passenger inquiries and resolved issues promptly during flights.
- Collaborated with crew members to maintain efficient cabin operations and service flow.
Family Support Specialist
Early Learning Coalition of Miami-Dade/Monroe County
06.2015 - 06.2022
- Assessed family needs through interviews and assessments for tailored support.
- Provided case management services to families in need of assistance.
- Coordinated support services for families in need of assistance.
- Collaborated with local agencies to enhance service delivery and outreach.
- Participated in weekly staff meetings to discuss caseloads and best practices.
Visitation Specialist
Family Resource Center
04.2019 - 11.2019
- Responsible for providing supervised visitation to families involved with the Department of Children and Families (DCF). Work closely with case managers and other service providers to schedule and carry out supervised visits. The Visitation Specialist will supervise visitation between children and their parents and provide detailed observation notes, court reports and status to case managers
Enrollment Specialist
Cognosante
Miami
10.2014 - 03.2015
- Responsible for applying health insurance guidelines to determine consumer and provider eligibility for participation. Assists eligible consumers and service providers to establish and maintain program participation. Also providing telephone and in-person assistance to complete health insurance applications. Advises consumers of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
Home Manager/Personal Instructor
United Cerebral Palsy
Miami
05.2010 - 06.2014
- Responsible for providing instruction and training to residents and workers by performing essential duties. Assist the disabled with daily living tasks, offering care and support at a personal level while ensuring that clients receive fair and equitable treatment; extremely involved in patient advocacy
Education
Bachelor of Science - Early Childhood Education
FIU
Miami, FL 08.2018 - 01.2020
Associate's Degree - Education
Broward College
Pembroke Pines, FL 08.2012 - 05.2014
Skills
- Cabin service
- Emergency procedures
- In-flight communication
- Safety management
- Safety procedures
- Cabin operations
- Customer service
- Team oversight
- Team collaboration
- Teamwork and cooperation
- Issue resolution
- Problem solving
- Active listening
- Stress management
- Time management
- Interpersonal skills
- Cultural awareness
- Professional appearance
- Strong work ethic
- Cabin operations
PROFILE
Fluent bilingual in English, French and Creole
Timeline
Flight Attendant
Spirit Airlines
07.2022 - 05.2026
Visitation Specialist
Family Resource Center
04.2019 - 11.2019
Bachelor of Science - Early Childhood Education
FIU
08.2018 - 01.2020
Family Support Specialist
Early Learning Coalition of Miami-Dade/Monroe County
06.2015 - 06.2022
Enrollment Specialist
Cognosante
10.2014 - 03.2015
Associate's Degree - Education
Broward College
08.2012 - 05.2014
Home Manager/Personal Instructor
United Cerebral Palsy
05.2010 - 06.2014