Elizabeth Leedham
Ellicott City
Summary
Experienced patient access and clinical professional with over 6 years in pharmaceutical and outpatient operations. Skilled in benefits investigation, specialty pharmacy coordination, insurance authorization, and HIPAA-compliant case management using Epic, Cerner, eCW, and Salesforce. Contributed to program launches and optimized workflows to enhance patient access. Pursuing a Bachelor's degree in Business to further support access solutions and patient support initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Navigator
AstraZeneca Pharmaceuticals
Gaithersburg, MD
06.2026 - Current
- Developed and implemented navigation strategies to optimize obtaining payer details for coverage of specialty medications.
- Analyzed geographical data to identify optimal coverage details for specific regions.
- Conducted regular assessments of navigation workflows, identifying areas for process improvement.
- Fostered partnerships with healthcare providers to facilitate patient engagement in program utilization.
- Collaboration with manager and Field Reimbursement Manager to ensure region specific payer requirements are being communicated.
- Identified payer related trends
- Completed all Benefits Investigations within required time frame to ensure timely case management.
Patient Access Specialist
AstraZeneca
Gaithersburg
06.2022 - 06.2026
- Document and analyze inbound and outbound calls using Salesforce, Excel, Eagleforce, and Paysign, ensuring accurate data management and HIPAA compliance. Conduct benefit investigations, follow-ups, and pharmacy coordination across multiple pharmaceutical products. Collaborated with internal stakeholders to streamline customer service operations and enhance workflows, resulting in improved service delivery. Managed escalations and resolved cases in alignment with standard operating procedures, proactively suggesting process enhancements to support compliance. Maintain effective communication with patients, pharmacies, insurance companies, and healthcare providers to facilitate seamless access to services. Contributed to the successful launch of the AZ&ME program and cross-trained into the specialty group assisting with escalated calls.
- Facilitated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Managed insurance verification and authorization, enhancing patient access to necessary treatments.
- Streamlined appointment scheduling procedures, improving operational efficiency and reducing patient wait times.
Clinical Manager
Medstar Prompt Care
Frederick
12.2020 - 06.2022
- Promoted to oversee clinic operations, including inventory management, employee training, and monthly administrative processes. Streamlined workflows and enhanced communication with stakeholders, including pharmacies, vendors, and patients, during Covid-19 pandemic to support clinic operations.
- Led clinical team in implementing quality improvement initiatives to enhance patient care delivery.
- Developed training programs for new staff, fostering a culture of continuous learning and professional development.
CMA
Rush Copley Medical Center
Sugar Grove, IL
08.2019 - 06.2020
- Rush Copley Medical Center - Sugar Grove, IL - CMA
Education
Associates - General Business Studies
Howard Community College
Maryland01-2024
Certified Professional Coder - undefined
AAPC, Towson University
Towson, MD01-2022
Certified Medical Assistant - undefined
Waubonsee Community College
Sugar Grove, IL01-2019
High School Diploma -
Oswego Highschool
01-2017
Skills
- Payer guidelines
- Authorization processes
- Benefits analysis
- Patient support services
- Customer Service
- EPIC
- ECW
- Cerner
- Insurance Verification
- Specialty pharmacy methods
- Data Entry
- Epic Reporting
- Medical Coding
- Pharmacy payer methods
- Outlook
- Patient Advocacy
Certification
Certified Medical Assistant
Certified Medical Coder
Interests
Painting murals and portraits, working out
Timeline
Patient Access Navigator
AstraZeneca Pharmaceuticals
06.2026 - Current
Patient Access Specialist
AstraZeneca
06.2022 - 06.2026
Clinical Manager
Medstar Prompt Care
12.2020 - 06.2022
CMA
Rush Copley Medical Center
08.2019 - 06.2020
Certified Professional Coder - undefined
AAPC, Towson University
Certified Medical Assistant - undefined
Waubonsee Community College
Associates - General Business Studies
Howard Community College
High School Diploma -
Oswego Highschool