Adrian Gutierrez
Tigard,OR
Summary
Experienced Patient Access Representative skilled in registration, insurance verification, and clinic scheduling. Proficient in HIPAA-compliant data handling and multilingual support, ensuring accurate records and efficient front-desk operations. Committed to enhancing patient experiences and contributing to team success.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Patient Access Representative Tier 2
Virginia Garcia Memorial Health Center
Hillsboro, Oregon
02.2025 - 05.2026
- Verified insurance coverage and updated demographic information
- Registered new patients in the EMR system, ensuring all necessary information was collected and verified.
- Scheduled appointments across clinic departments and provider calendars
- Explained registration procedures and answered patient questions
- Facilitated multilingual access for diverse community health center patients, improving communication and service delivery.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to incoming phone calls in a timely manner, ensuring professional communication. in a professional manner.
- Updated and organized reference materials to ensure compliance with Medicare, Medicaid, and third-party payer requirements, with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Participated in team meetings and training sessions to strengthen knowledge base and contribute to team objectives. in team meetings and training sessions.
Floor Staff Member
Regal Cinemas
Hillsboro, Oregon
04.2023 - Current
- Sold tickets and processed payments through point-of-sale systems.
- Greeted Regal Cinemas guests and guided them to auditoriums and concessions.
- Provided excellent customer service by answering questions and offering advice on products.
- Enforced theater policies and resolved guest concerns calmly.
- Replenished concession supplies by organizing and restocking items to ensure availability for guests during screenings. and maintained organized supplies throughout shifts.
- Maintained cleanliness of auditoriums by sweeping, vacuuming, and sanitizing surfaces between showtimes., lobbies, and restrooms between showtimes.
- Supported team members with daily opening and closing duties to ensure smooth operations at the theater. with opening and closing duties.
Sandwhich artist
SUBWAY®Restaurants
Forest Grove, Oregon
06.2022 - 09.2022
- Prepared SUBWAY sandwiches according to customer requests and recipe standards.
- Assembled bread, meats, cheeses, and vegetables on sandwich line.
- Took customer orders and entered selections at point-of-sale register.
- Restocked fresh ingredients, paper goods, and beverage supplies throughout shift.
- Maintained cleanliness of counters, equipment, dining area, and food prep surfaces.
- Followed food safety procedures for handling, storing, and rotating ingredients.
Education
High School Diploma -
Forest Grove Highschool
Forest Grove, OR06-2024
Skills
- Insurance verification
- EMR registration
- Patient registration
- Appointment scheduling
- Payer guidelines
- HIPAA compliance
- Customer service
- Phone etiquette
- Multilingual support
- Empathy
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Patient Access Representative Tier 2
Virginia Garcia Memorial Health Center
02.2025 - 05.2026
Floor Staff Member
Regal Cinemas
04.2023 - Current
Sandwhich artist
SUBWAY®Restaurants
06.2022 - 09.2022
High School Diploma -
Forest Grove Highschool