Jocelyn Gonzales Almanza
Garland,TX
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Access Service Representative 2
Baylor University Medical Center Emergency Department
Dallas, Texas
01.2025 - Current
- Entered and updated patient data into electronic health records, ensuring accuracy and compliance.
- Provided training to new staff on registration processes and system navigation protocols.
- Improved interdepartmental collaboration by maintaining open lines of communication with other Access Service Representatives within the organization.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
- Registered patients efficiently by verifying demographics and insurance information in the system.
Access Services Representative 2
Baylor Scott and White
Rowlett, TX
10.2021 - 01.2025
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Helped protect providers and facilities from legal liabilities by proactively assessing risks.
ESL Instructional Aide
Garland ISD, Watson Technology Center
08.2016 - 06.2021
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Assisted faculty members or staff with student conferences.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Tutored students in course material to improve comprehension.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Early Childhood - 6th Grade Bilingual Educator
Texas A&M Commerce
Commerce, TX05.2023
Early Childhood Education
Eastfield College
Mesquite, TX05.2021
Skills
- Reliable and trustworthy
- Team building
- Training & Development
- Critical thinking
- Multitasking
- Problem resolution
- Communication
- Flexible
- Leadership
- Work ethic
- Fluent in Spanish
- Friendly, positive attitude
- Time management
- Organization
- Working collaboratively
- Customer service
- Patient confidentiality
- Insurance verification
- Fee collection
- Multitasking and organization
- Patient registration
- Insurance billing
- Payment processing
- Quality assurance
- Training coordination
LANGUAGES
Spanish
English
Timeline
Patient Access Service Representative 2
Baylor University Medical Center Emergency Department
01.2025 - Current
Access Services Representative 2
Baylor Scott and White
10.2021 - 01.2025
ESL Instructional Aide
Garland ISD, Watson Technology Center
08.2016 - 06.2021
Early Childhood Education
Eastfield College
Early Childhood - 6th Grade Bilingual Educator
Texas A&M Commerce