MARY ANN BUTLER
Henderson,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
29
29
years of professional experience
Work History
Patient Access Service Representative
Dignity Health St. Rose Dominican Neighborhood Hos
Las Vegas, NV
10.2023 - Current
- Greeted patients and visitors in a friendly manner, providing assistance with patient registration and inquiries.
- Provided support to patients by verifying insurance coverage, collecting co-payments, scheduling appointments, and checking in and out of the office.
- Verified demographic information for accuracy prior to entering into the computer system.
- Performed data entry of patient demographics and billing information into computer systems accurately and timely.
- Answered incoming telephone calls promptly and courteously while providing accurate information regarding clinic services.
- Ensured that all required forms were completed correctly by the patient or guarantor prior to service being rendered.
- Maintained efficient workflow between departments within the facility as well as external vendors such as hospitals, labs.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Assisted with training new staff members on the registration process.
- Participated in monthly meetings to discuss changes in policies and procedures related to Patient Access Services.
- Provided back-up coverage for other areas within Patient Access Services when needed.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Drafted educational brochures and informative newsletters for patients and staff.
Patient Service Representative
Intermountain Healthcare
Las Vegas, NV
02.2023 - 06.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Referred patients to appropriate professionals and services.
- Utilized technology and specialized software to maximize productivity.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Patient Placement Coordinator
Dignity Health St. Josephs Hospital
Phoenix, AZ
03.2022 - 01.2023
- Determined quality of care provided to patients through careful assessment of medical documentation.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Improved patient outcomes through value-added services.
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
OPS/Staffing Coordinator
St. Rose Dominican Hospital Siena Campus
Henderson, NV
08.2018 - 03.2022
- Certified Notary Signing Agent Asked signers about validity of information contained in documents.
- Documented all transactions in notary journal to maintained permanent record.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Consulted with clients in a private setting in order to witness document signings.
- Achieved timeline and quality targets when organizing large volume of records.
- Maintained positive working relationship with fellow staff and management.
- Provided authentication services for validation of Jurats and Acknowledgements documentation.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Collaborated with healthcare professionals to formulate individualized plans of care and adapt plans to patients' changing needs, defining treatment type, duration and dosage.
- Determined quality of care provided to patients through careful assessment of medical documentation.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Improved patient outcomes through value-added services.
- Developed and maintained quality care systems and standards.
- Delivered all professional services in alignment with operational initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Identified problems in operations process, applying effective solutions such as Nurses to Patient ratio.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
ER/Patient Admitting Representative
St. Rose Dominican Hospital Siena Campus
Henderson, NV
12.2008 - 03.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Responded to patient concerns and inquiries professionally and efficiently.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Communicated financial obligations to patients and collected fees at time of service.
- Received and stored patients' valuables and other belongings, as requested.
- Determined quality of care provided to patients through careful assessment of medical documentation.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Improved patient outcomes through value-added services.
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
Front Desk Receptionist
Lodi Memorial Hospital/Urgent Care
Lodi, CA
08.2002 - 06.2008
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- HIPPA compliant. Screened and verified patients for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Medical Front Office Receptionist
Mulikins Medical Partners
Tracy, CA
08.1995 - 07.2002
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Associate of Arts - Notary Public
National Notary Association
Chatsworth, CA07.2021
Bachelor of Science - Medical Terminology
Kaplan College - Stockton
Stockton, CA05.1994
Associate of Science -
De Anza College
Cupertino, CA05.1990
Skills
- Data management
- Organizational skills
- Friendly, positive attitude
- Work ethic
- MS Office
- Active listening
- Payment processing
- Technologically savvy
- Customer Service
- Inbound and Outbound Calling
- Insurance company knowledgeable
- Appointment scheduling
- Patient interviewing skills
- Reliable and trustworthy
- Collaboration
- Proofreading
- Recordkeeping
- Document evaluations
- Identification requirements
- Effective planning
- Conflict management
- Call routing
- Oral and writing communication
Affiliations
Skills
- Data management
- Organizational skills
- Friendly, positive attitude
- Work ethic
- MS Office
- Active listening
- Payment processing
- Technologically savvy
- Customer Service
- Inbound and Outbound Calling
- Insurance company knowledgeable
- Appointment scheduling
- Patient interviewing skills
- Reliable and trustworthy
- Collaboration
- Proofreading
- Recordkeeping
- Document evaluations
- Identification requirements
- Effective planning
- Conflict management
- Call routing
- Oral and writing communication
Timeline
Patient Access Service Representative
Dignity Health St. Rose Dominican Neighborhood Hos
10.2023 - Current
Patient Service Representative
Intermountain Healthcare
02.2023 - 06.2023
Patient Placement Coordinator
Dignity Health St. Josephs Hospital
03.2022 - 01.2023
OPS/Staffing Coordinator
St. Rose Dominican Hospital Siena Campus
08.2018 - 03.2022
ER/Patient Admitting Representative
St. Rose Dominican Hospital Siena Campus
12.2008 - 03.2022
Front Desk Receptionist
Lodi Memorial Hospital/Urgent Care
08.2002 - 06.2008
Medical Front Office Receptionist
Mulikins Medical Partners
08.1995 - 07.2002
Associate of Arts - Notary Public
National Notary Association
Bachelor of Science - Medical Terminology
Kaplan College - Stockton
Associate of Science -
De Anza College
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