Honesty McDuffie
Las Vegas,United States
Summary
This resume is for your consideration for a position that I believe will fully utilize my professional skills and personal abilities. I have 10+ years of customer service and receptionist experience that has provided me with a vast amount of job knowledge. I am passionate about what I do, which makes the job so much more enjoyable. A quick learner, I can take in new information quickly and efficiently while also focusing on perfecting my craft. I am also hard-working, honest, reliable, self-motivated, and focused so that I can exceed all expectations and tackle new challenges brought forth every day. In addition, I am a team player with excellent communication skills and an empathetic nature, which has always provided the team and me with a positive work environment. Thank you for taking the time to read over my resume. I would love to discuss my qualifications for the position in person.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Representative
Dignity Health St Rose Dominican
09.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted with administrative tasks such as filing, data entry, medical records and report generation to support streamlined office operations.
- Utilized programs such as Insight and Cerner for patient registration.
Referral Specialist
The Center Of Diseases And Surgery Of The Spine
01.2022 - 09.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for orthopedic procedures.
- Contacted healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduling appointments and notifying patients on their upcoming appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with discharge planning coordination and post-acute care referrals.
Patient Access Specialist
Augusta Health
08.2019 - 05.2021
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Greeted and assisted patients with check-in At triage.
- Collected and entered patient demographic and insurance data into computer database.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interaction.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing.
- Performed patient pre-admission, admission, transfer and discharge activities.
Medical Front Office Receptionist
BDG Dental
05.2017 - 06.2018
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.2
- Coordinated referrals through insurance and other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Sales Associate
True Religion
11.2015 - 08.2016
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Processed incoming stock and documented product information to manage inventory levels.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Used point-of-sale systems to process payments and check inventory levels.
- Operated cash register to complete cash and credit card transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Women's Shoes Sales Associate
Dillards
09.2014 - 11.2015
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assisted customers in locating desired items promptly.
- Handled cash register transactions efficiently.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Met or exceeded sales targets and quotas to contribute to overall sales goals.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shoe Sales Associate
Footlocker
08.2012 - 09.2014
- Enhanced store sales by cross-selling and upselling complementary accessories with shoe purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Grew product knowledge and fashion expertise continually.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Collaborated with team members to achieve monthly sales targets and optimize store performance.
Education
Associate of Applied Science - Surgical Technology
Nevada Career Institute
Las Vegas, NV 06.2023 - 03.2025
High School Diploma -
Spring Valley High School
05.2014
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Medical Terminology
- Registration and Admissions
- Phone and Email Etiquette
- EMR
- Eligibility Determination
- Referral Coordination
- Problem-Solving
Timeline
Associate of Applied Science - Surgical Technology
Nevada Career Institute
06.2023 - 03.2025
Patient Access Representative
Dignity Health St Rose Dominican
09.2022 - Current
Referral Specialist
The Center Of Diseases And Surgery Of The Spine
01.2022 - 09.2024
Patient Access Specialist
Augusta Health
08.2019 - 05.2021
Medical Front Office Receptionist
BDG Dental
05.2017 - 06.2018
Sales Associate
True Religion
11.2015 - 08.2016
Women's Shoes Sales Associate
Dillards
09.2014 - 11.2015
Shoe Sales Associate
Footlocker
08.2012 - 09.2014
High School Diploma -
Spring Valley High School
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