Elizabeth L. Good
Summary
A forward-thinking and results-driven SENIOR INSURANCE EXECUTIVE specializing in commercial lines, with demonstrated success in underwriting analysis, marketing, competition assessment, business development, product development, operational efficiency, relationship building, compliance, and coverage drafting/analysis. Extensive experience in standard property and casualty as well as professional and management liability business. Leverages excellent communication skills to develop and lead cross-functional teams. Proven aptitude for optimizing business opportunities, transforming under-performing teams, and consistently achieving profitable growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
VP, Collateral Lines, Financial Services
Intact Specialty Insurance Group
Millersville, Maryland
01.2020 - Current
- Responsible for development, leadership, marketing and underwriting of collateral lines products, including mortgageholders impairment, mortgageholders liability, as well as proprietary package products for foreclosed properties and properties held in trust
- Developed Mortgageholders Coverage Program (MCP), an industry-leading product in its class, including forms, rate and rule filings, marketing and training materials
- Tripled the number of policies in force, and more than doubled average premium through rate increases, exposure true-up, and offering additional coverages
- Performed detailed competitor coverage analysis and created marketing materials specifically highlighting advantages over key competitors to assist agents in selling our product over competitors
- Developed proprietary process for estimating exposures without applications to proactively cross-sell MCP to existing clients with a reasonable estimate of premium
- Implemented automatic renewal process with underwriting filters to protect underwriting integrity, reducing renewals requiring manual intervention by33% annually, improving customer satisfaction and combating competitive disadvantage of3 year policies issued by Lloyds
- Full product review and update of coverage and underwriting guidelines for trust properties and foreclosed properties during strong economy to ensure rate adequacy and protect underwriting integrity
VP, Chief Underwriting Officer, Property and Casualty
Berkley FinSecure
Towson, Maryland
01.2013 - 01.2019
- Oversaw national responsibility for underwriting strategy, profitability, and compliance of all property and casualty business, including specialty products for financial institutions
- Developed marketing strategy and materials to distinguish company and foster profitable growth consistent with underwriting strategy
- Designed and launched new products to enhance, update, and introduce new offerings
- Managed underwriting staff
- Coordinated reinsurance and data reporting
- Grew book400% in five years
- Transformed under-performing team into highly motivated, effective team consistently meeting budget goals each year
- Designed and implemented new workflows, documentation tools, underwriting analysis process, and automated reports, introducing new levels of accountability throughout team
- Led implementation of new clearance system, workflow system, and transition of manually rated/issued policies to system automation
- Invited to WRBC Leadership Conference in2014
- Developed and implemented processes and procedures to leverage technology and data, promote efficiency, and ensure compliance and accuracy in all aspects of underwriting, marketing, product delivery, and customer service
- Moved all products from manual or outdated systems/filings to current filings on single system, reducing processing time by30% and increasing accuracy while maintaining current form and rate filings and access to more robust data
- Developed and launched new and updated products to leapfrog competition and allow more flexibility in coverage offerings
SVP, Director of Underwriting
Sterling & Sterling, Inc.
Woodbury, New York
01.2012 - 01.2014
- Managed national responsibility for developing carrier relationships and negotiating contracts and compensation with carriers
- Directed new program development and marketing of new program opportunities, along with product development, marketing strategy, and systems requirements
- Oversaw underwriting integrity, profitability, and compliance of program business division, including property, casualty, and professional lines
- Led internal audits
- Managed day spas and salons program, tattoo salons program, and family entertainment centers program, with lines of business including property, casualty, and professional liability
- Established underwriting guidelines, practices, and procedures to ensure compliance with industry regulations and program contracts
- Implemented new CAT strategy across property program for family entertainment centers as well as coordinated interaction with carrier for real estate property risks, including CAT modeling data
- Negotiated and launched three new programs with underwriting authority from Zurich, Berkley Programs, and Lexington Programs, including family entertainment center, rentals and social services
SVP, Underwriting and New Program Development Manager
Victor O. Schinnerer & Company, Inc.
Chevy Chase, Maryland
01.2003 - 01.2012
- Oversaw national responsibility for product development and underwriting and compliance for all Schinnerer programs totaling approximately $500,000,000 in premiums, consisting of professional and management liability, property, and casualty
- Managed underwriting guidelines and training, policy language and form writing, compliance, filings, rate plans, and underwriting results
- Identified and developed new carrier relationships, business development, and new program opportunities for all divisions, coordinating program proposal, form, rate, and underwriting guide development, as well as assisting with launch plan
- Authored coverage forms in partnership with carriers for various programs, including property, general liability, professional liability, and management liability
- Served as manager of technology E&O program
- Operated as senior management team member
- Functioned as internal audit committee leader responsible for setting audit standards and ensuring bi-annual internal audits across all programs, along with action plans for continuous improvement
Technology Industry Director
Kemper Insurance Companies
Hunt Valley, Maryland
01.1998 - 01.2003
- Managed national responsibility for product development, underwriting, and business development for technology segment, including property, casualty, and professional lines
- Authored international coverage forms for technology errors and omissions, including targeted classes, underwriting and pricing guidelines, marketing materials and strategy, training materials, and countrywide rollout
- Coordinated program compliance with CAT strategies
- Managed growth of profitable middle-market technology property and casualty book of nearly $200,000,000 in premiums, with all-lines loss ratio in20s for each of last five years of tenure
Underwriting Director, Technology Segment, Zurich Commercial Insurance
Zurich North America
Baltimore, Maryland
01.1997 - 01.1998
- Oversaw national responsibility for technology underwriting and pricing guidelines, field training and development, marketing, field referrals, and compliance with corporate CAT strategies
- Managed property and casualty standard and professional lines
Technology Specialist
Zurich American Insurance
Boston, Massachusetts
01.1995 - 01.1997
- Functioned as branch underwriting technology specialist, underwriting all lines of commercial insurance
- Developed multimillion-dollar, highly profitable book of technology business, including high-valued and unique property risks
Technology Specialist
United States Fidelity & Guaranty
Braintree, Massachusetts
01.1993 - 01.1995
- Served as branch underwriting technology specialist
- Developed, underwrote, and serviced all lines of commercial insurance, including high-valued and unique property risks
Account Representative
J. Barry Driscoll Insurance Agency, Inc.
Braintree, Massachusetts
01.1992 - 01.1993
- Marketed and serviced all lines of commercial insurance
Account Executive
Travelers Insurance Companies
Braintree, Massachusetts
01.1989 - 01.1992
- Developed, underwrote, and serviced all lines of commercial insurance
Underwriter, Property and Package Specialist
Aetna Casualty & Surety
Boston, Massachusetts
01.1986 - 01.1989
- Developed, underwrote, and serviced commercial package business
Education
Executive Master of Business Administration - undefined
Texas A&M University
Commerce, Texas01.2013
Bachelor of Arts - Economics
College of the Holy Cross
Worcester, Massachusetts01.1986
Skills
- Proficient in Microsoft Office Suite
Certification
- Chartered Property Casualty Underwriter (CPCU)
- Certified Toastmaster
- Maryland Property & Casualty Insurance License,2018
Affiliations
- PLUS: Member and conference attendee
- CPCU: Designee and active participant; presenter,2013 Annual Meeting: Program Business
- Target Markets: Member and conference attendee; completed two Target University courses toward CPL; presenter,2012 Annual Meeting: ABCs of RPGs
- Other: “40 Under40 People to Watch,” profiled in Business Insurance, October4,2004
Training
- W. R. Berkley Management Training Program,2015
- Target Markets Program Administrators Association, Several Courses,2012
- Oklahoma State Property Training Program,1996
- Aetna Institute Coverage Training,1987
CORE COMPETENCIES
- Extensive training and expertise in property, inland marine, general liability, and professional liability, with strengths in umbrella, automobile, and workers' compensation.
- Demonstrated proficiency in developing creative coverage and underwriting solutions, streamlining processes and procedures, and leveraging technology and data to improve underwriting, efficiency and customer service.
- Skilled negotiator, project manager, collaborator, and salesperson, combining strong technical knowledge and relationship skills.
Timeline
VP, Collateral Lines, Financial Services
Intact Specialty Insurance Group
01.2020 - Current
VP, Chief Underwriting Officer, Property and Casualty
Berkley FinSecure
01.2013 - 01.2019
SVP, Director of Underwriting
Sterling & Sterling, Inc.
01.2012 - 01.2014
SVP, Underwriting and New Program Development Manager
Victor O. Schinnerer & Company, Inc.
01.2003 - 01.2012
Technology Industry Director
Kemper Insurance Companies
01.1998 - 01.2003
Underwriting Director, Technology Segment, Zurich Commercial Insurance
Zurich North America
01.1997 - 01.1998
Technology Specialist
Zurich American Insurance
01.1995 - 01.1997
Technology Specialist
United States Fidelity & Guaranty
01.1993 - 01.1995
Account Representative
J. Barry Driscoll Insurance Agency, Inc.
01.1992 - 01.1993
Account Executive
Travelers Insurance Companies
01.1989 - 01.1992
Underwriter, Property and Package Specialist
Aetna Casualty & Surety
01.1986 - 01.1989
Executive Master of Business Administration - undefined
Texas A&M University
Bachelor of Arts - Economics
College of the Holy Cross