Elizabeth Littleton
Nichols,SC
Summary
Accomplished Store Manager with a proven track record at Dollar General, enhancing operational efficiency and customer satisfaction. Expert in inventory oversight and fostering team collaboration, I excel in strategic planning and relationship building. Successfully boosted sales through innovative promotional planning, demonstrating a unique blend of analytical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar General
08.2019 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Engagement Specialist
StarTek
09.2018 - 06.2019
- Facilitated social media practices to publicize corporate culture and support engagement projects.
- Supported public relations managers with writing, researching and preparation of materials
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Handled the complaints of clients, by taking in depth notes and sending to our analysis
- Solving issues for our clients to have a successful outcome, by ensuring their needs were met fully
Education
Associate In Dental Assisting With Business Manage - Dental Hygiene
Brown Mackie
Birmingham, AL06.2015
High School Diploma -
Jemison High
Alabama 2003
Skills
- Operational budgeting
- Personnel development
- Store operations oversight
- Promotional planning
- Hourly shift management
- Product merchandising
- Store displays
- POS systems
- Friendly and positive
- Customer service management
- Training and mentoring
- Strategic planning
- Verbal and written communication
- Loss prevention procedures
- Staff management
- Payroll management
- Team motivation
- Accurate cash handling
- Relationship building and management
- Employee terminations
- Bank deposit procedures
- Inventory oversight
Timeline
Store Manager
Dollar General
08.2019 - Current
Engagement Specialist
StarTek
09.2018 - 06.2019
Associate In Dental Assisting With Business Manage - Dental Hygiene
Brown Mackie
High School Diploma -
Jemison High
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