Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Lopez

Miami,FL

Summary

With a robust background in the travel industry and a deep understanding of online booking tools, I am poised to excel as a Service Manager. My experience aligns with the role's demands for outstanding technical customer service, problem-solving, and client relationship management in a SaaS environment. I am committed to leveraging my skills in service management, client documentation, and technical support to enhance Amex GBT's offerings in corporate travel management.

Overview

15
15
years of professional experience

Work History

Senior Corporate Travel Consultant (Virtual)

Egencia, LLC.
08.2015 - Current
  • Provided support to strategic accounts BP, Capgemini and Uber.
  • Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Provided exceptional customer service by proactively anticipating and resolving any travel issues or disruptions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Assist other travel consultants with best practices, contributing to the overall success of the team.

Corporate Travel Agent

Southern Travel International, Inc.
08.2009 - 08.2014
  • Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
  • Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.

Education

Associate of Arts - Architecture

Miami Dade Community College
Miami

Skills

  • Advanced GDS Sabre Knowledge
  • Problem-solving, critical thinking and active listening
  • Knowledge of CRM software, Salesforce, OBT and Concur
  • Excellent time management, multitasking and organization
  • Accurate documentation and excellent communication skills
  • Client portfolio management
  • Company guidelines and corporate travel policies

Timeline

Senior Corporate Travel Consultant (Virtual)

Egencia, LLC.
08.2015 - Current

Corporate Travel Agent

Southern Travel International, Inc.
08.2009 - 08.2014

Associate of Arts - Architecture

Miami Dade Community College

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