Elizabeth Lopez
Reno
Summary
Dynamic retail leader with extensive experience at Metro by T-Mobile, excelling in team leadership and customer relations. Proven track record in boosting employee retention and enhancing customer satisfaction through effective problem-solving and sales strategies. Skilled in POS systems, fostering a positive work environment that drives performance and loyalty.
Overview
15
15
years of professional experience
Work History
Store Manager
SunCom Wireless
205 N McCarran Blvd. Space A Sparks Nv, 89431
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
General Manager
Metro by T-Mobile
Reno, NV
01.2017 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
Metro by T-Mobile
Los Angeles, CA
03.2010 - 12.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Education
Completed 2 Years - Business
LACC
Los Angeles, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- POS systems
- Team motivation
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
SunCom Wireless
06.2023 - Current
General Manager
Metro by T-Mobile
01.2017 - 05.2023
District Manager
Metro by T-Mobile
03.2010 - 12.2016
Completed 2 Years - Business
LACC