Elizabeth Lopez Carranza
Cincinnati,OH
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Combined Public Communications
01.2020 - Current
- Facilitated coordination between computer systems and communication methods.
- Facilitated acquisition of phone time for those with incarcerated loved ones.
- Multi-Tasked by being in three different call groups of answering calls in Friends and Family English and Spanish, Handled our Video Visitation department calls as well as our Inmate calls
- Managed company-wide translation documentation efficiently.
- Work in call center for 7 months, Work from home for the past 3 years (currently working from home.)
- Proficiently handled a range of Microsoft programs.
Drive Order Picker
Amazon
11.2019 - 12.2019
- Select merchandise accurately and promptly.
Crew Member
InnerWorkings
09.2019 - 11.2019
- Constructed boxes and organized assembly line stations.
- Completed more than 100 boxes each day promptly.
Sales Representative
Kinetics
04.2019 - 08.2019
- Built relationships with customers to increase Directv sales at Walmart locations.
- Acquired comprehensive knowledge of product details and pricing.
- Ensured customers received thorough understanding of the company's offerings.
Crew Team Member
McDonald's
07.2017 - 03.2019
- Operated front cashier and drive-thru registers proficiently.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
Certified Microblading and Ombre Brow Artist -
Dayton Powder Brows Academy
Dayton05.2022
High School Diploma -
Princeton High School
Cincinnati, OH05.2019
Skills
- Positive Interpersonal Skills
- Dedicated Professional
- Rapid Skill Acquisition
- Effective Team Collaboration
- Optimistic Mindset
- Effective Listening Skills
- Conflict Resolution
- Effective Time Management
- Excellent with Google docs
- PowerPoint
Volunteer Experience
- Hands Against Hunger, 01/15, 12/18
- A Child's Hope, 01/17, 12/19
- Springdale Rec Center Volleyball Coach, 2019
Communications
Good communication skills oral and written, Communicate well with all age groups, good oral and written, Native (good oral and written), good signing and reading others signs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Combined Public Communications
01.2020 - Current
Drive Order Picker
Amazon
11.2019 - 12.2019
Crew Member
InnerWorkings
09.2019 - 11.2019
Sales Representative
Kinetics
04.2019 - 08.2019
Crew Team Member
McDonald's
07.2017 - 03.2019
Certified Microblading and Ombre Brow Artist -
Dayton Powder Brows Academy
High School Diploma -
Princeton High School
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