Elizabeth Lubidesi
Phoenix,AZ
Summary
Dynamic General Manager with a proven track record at Pizza Hut, excelling in operations management and team building. Enhanced customer loyalty through innovative marketing strategies and effective problem resolution. Skilled in inventory control, driving profitability while fostering a positive work environment and high employee satisfaction.
Overview
18
18
years of professional experience
Work History
General Manager
Pizza Hut
08.2020 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff performance through training and development initiatives.
- Implemented inventory management systems to optimize stock levels.
- Developed marketing strategies to increase customer engagement and sales.
- Analyzed financial reports to identify cost-saving opportunities.
- Enhanced customer service protocols, improving overall satisfaction ratings.
- Coordinated with vendors to negotiate contracts and secure quality supplies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Jack in the Box
Buckeye Arizona
08.2008 - 10.2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team meetings to align goals and drive operational efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed financial reports to identify cost-saving opportunities.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Villa Pizza
Anthem Arizona
10.2015 - 03.2019
- Led team meetings to align goals and drive operational efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Arts - Psychology Bachelors of Arts
Northern Arizona University
Flagstaff, AZ06.2008
High School Diploma -
West Phoenix High School
Phoenix, AZ05.2000
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Inventory control
Motivation
Timeline
General Manager
Pizza Hut
08.2020 - Current
General Manager
Villa Pizza
10.2015 - 03.2019
General Manager
Jack in the Box
08.2008 - 10.2019
Associate of Arts - Psychology Bachelors of Arts
Northern Arizona University
High School Diploma -
West Phoenix High School