Elizabeth Lyttaker
San Diego,CA
Summary
With over 5 years of experience in customer service, sales, management, and upselling, I have honed my skills as a Financial Advisor/Assistant Manager at Attractive Gems Jewelers, Miyo Jewelers, and Intrigue Jewelers. Throughout my tenure, I consistently surpassed sales records and achieved outstanding results. Responsibilities included providing financial guidance, assisting individuals in building credit, and helping them find the perfect jewelry piece to meet their unique requirements. Developed and maintained exceptional relationships with customers and referrals, fostering long-term connections based on trust and satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate, Financial Advisor and Assistant Manager
Intrigue Jewelers
01.2023 - 07.2023
- Helped customers locate products and checked store system for merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to achieve monthly sales targets.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Sales Associate
Miyo Jewelers
10.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
Greeter, Sales Associate, Assistant Manager and Financial Advisor
Attractive Gems Jewelers
01.2018 - 09.2022
- Broke multiple records as a Financial Advisor/ Assistant Manager at Attractive Gems Jewelers.
- Helped personnel with their finances and helping them build their credit while also helping them find the perfect piece of jewelry to fit their needs.
- Maintained excellent relationships with my customers and referrals over the years.
- Acted as first point of contact for visiting clients and customers.
- Recommended products and services to customers based on personalized needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Implemented staff training programs to enhance product knowledge and boost sales performance.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Exceeded sales quotas and increased profitability through effective sales strategies.
Education
Some -
Miramar Community College
High School -
Scripps Ranch High School
01.2017
Skills
- Customer Service
- Sales training and strategies
- Inventory tracking
- Exceeds sales goals
- Management
- Upselling
- Teamwork and collaboration
- Time management
References
Jorge Mirlas, (760) 974-2262, Manager at Attractive Gems Jewelers and owner of Intrigue Jewelers
Timeline
Sales Associate, Financial Advisor and Assistant Manager
Intrigue Jewelers
01.2023 - 07.2023
Sales Associate
Miyo Jewelers
10.2022 - 12.2022
Greeter, Sales Associate, Assistant Manager and Financial Advisor
Attractive Gems Jewelers
01.2018 - 09.2022
High School -
Scripps Ranch High School
Some -
Miramar Community College
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