Elizabeth Maddox
Converse,TX
Summary
Adept at multitasking and patient care, I enhanced customer satisfaction and loyalty at Sitel by developing strong pharmacy relationships and resolving billing issues efficiently. Skilled in HIPAA compliance and verbal communication, my approach significantly improved patient experiences and retention rates, demonstrating a results-driven mindset with a focus on compassionate service and operational excellence.
Overview
12
12
years of professional experience
Work History
Patient Care Advocate
Sitel
02.2021 - 05.2024
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
Chime Solutions
05.2016 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TSYS
01.2012 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Nursing
Solano Community College
Fairfield, CASkills
- Multitasking ability
- Patient Care
- First aid and safety
- Organizational Skills
- Patient Education
- Verbal and written communication
- HIPAA Compliance
- Medication Administration
- Medical Terminology
- Care Planning
Timeline
Patient Care Advocate
Sitel
02.2021 - 05.2024
Customer Service Representative
Chime Solutions
05.2016 - 12.2020
Customer Service Representative
TSYS
01.2012 - 11.2015
Nursing
Solano Community College