Summary
Work History
Education
Skills
Timeline
Generic

Tricia Shievdayal

Valley Stream,NY

Summary

Dedicated and focused medical receptionist, office manager, and admin with a proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and consistently achieve project goals. Motivated and hardworking, possess a strong drive to succeed in delivering exceptional administrative support.

Work History

Patient Care Advocate

SCA Health
Charleston, SC/Fully Remote
12.2021 - 09.2024
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
  • Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
  • Facilitated communication between patients and various departments and staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Front Office Dental Receptionist

Lublin Dental Center
Brooklyn, NY
07.2020 - 10.2021
  • Verified, updated and entered patient information into system
  • Demonstrated proficiencies in calls, emails, fax and front desk reception within a high-volume environment
  • Instructed patients on postoperative care to protect dental work and healing
  • Collected payments from patients and arranged payment schedules
  • Maintained master calendar and scheduled new appointments based on provider availability
  • Scheduled cleanings and dental appointments for patients using Dental Software.

Dental Receptionist/Assistant

Dynamic Dental Work
Queens, NY
08.2017 - 10.2021
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches
  • Passed instruments to dentists and all materials to support dentists during procedures
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities, and other issues needing to be treated
  • Assisted in all front office operations and clerical work including answering phones, handling patients and managing high office traffic.

Dental Office Manager

Ned Witkin, DDS
Plainview, NY
10.2015 - 10.2021
  • Managed patient scheduling and expedited patient flow through the practice
  • Oversaw all front desk operations and managed office schedules following policies and procedures
  • Monitored accurate and up-to-date billing of patients, processing of dental insurance claims and ensured correct storage of patient records
  • Managed procurement of supplies and inventory for the office
  • Trained and developed new hires/staff to meet operational objectives/coordinate staffing needs and recruit staff as needed
  • Ensured daily EOD reports were completed accurately and on time and analyzed daily management reports to ensure accuracy.

Education

Bachelor Of Science - Biology

St. Johns University
Queens, NY
05.2015

Skills

  • Insurance Verification
  • Medical Billing
  • Customer service-oriented
  • Carestream Softdent/Practice Works
  • Effective leader
  • Shortcuts POS/WPM-54
  • Switchboard
  • Sensei Cloud
  • Multitasking ability
  • Patient Care

Timeline

Patient Care Advocate

SCA Health
12.2021 - 09.2024

Front Office Dental Receptionist

Lublin Dental Center
07.2020 - 10.2021

Dental Receptionist/Assistant

Dynamic Dental Work
08.2017 - 10.2021

Dental Office Manager

Ned Witkin, DDS
10.2015 - 10.2021

Bachelor Of Science - Biology

St. Johns University

Similar Profiles

CREATE PROFILE
Tricia Shievdayal