Patient Care Advocate
SCA Health
12.2021 - 09.2024
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
- Facilitated communication between patients and various departments and staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
