Elizabeth Madsen
Hudson,MA
Summary
Dynamic and results-oriented professional with a proven track record in retail, enhancing customer satisfaction and boosting sales through effective merchandising strategies and visually appealing displays. A fast learner with a keen attention to detail, I excel in customer service and inventory management, significantly improving efficiency and productivity.
Overview
5
5
years of professional experience
Work History
Stock Lead
Hollister
11.2023 - Current
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
- Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
- Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
- Assisted in loss prevention efforts by monitoring inventory levels, identifying potential risks, and reporting suspicious activities to management.
- Coordinated seamless inventory transfers between departments or store locations as needed.
- Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
- Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
- Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.
- Trained new team members on company procedures, inventory management software, and best practices for stock handling.
- Managed shipment receiving, processing and storage under tight timelines.
Seasonal Sales Associate
Banana Republic
04.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Merchandiser
Forever 21
09.2019 - 03.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Education
Bachelor of Science - Biology
Arizona State University
Online05-2025
Skills
- Fast learner
- Positive attitude
- Attention to detail
- Customer service
- Laboratory techniques
- Sterile technique
Timeline
Stock Lead
Hollister
11.2023 - Current
Seasonal Sales Associate
Banana Republic
04.2020 - 08.2020
Merchandiser
Forever 21
09.2019 - 03.2020
Bachelor of Science - Biology
Arizona State University
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