Elizabeth Magill
Lower Salem,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Class A CDL Driver
Titus Transport
03.2021 - Current
- Recorded mileage and gas consumption for company records
- Navigated roads safely to maintain low accident rate.
- Delivered freight daily across Virginia, putting in as many as 600 miles per route with 5 stops
Landscaping Crew Member
RSG Landscaping
07.2018 - 03.2021
- Handled basic lawn care maintenance with regular mowing, fertilizing and aeration
- Maintained and made minor repairs to irrigation systems.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized
Service Advisor
Berglund Automotive
03.2017 - 07.2018
- Handled telephone inquiries to scheduled appointments and update customers on in-progress work.
- Interpreted diagnostic results to provide accurate repair recommendations
- Developed estimates by costing materials, supplies, and labor
Cashier
Panera Bread Co
09.2016 - 03.2017
- Provided customers with outstanding customer service exceeding store expectations
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Processed cash register transactions on POS and provided correct change.
Tuition Assistance Representative
Affairs
07.2013 - 09.2016
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Led team members in document verification and meeting veteran tuition needs.
- Met and exceeded company expectations for completing email and call volume each day.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05.2013
Skills
- Route Logs
- GPS Navigation
- Vehicle Systems
- Planning Abilities
- Document Verification
- Account Management
- Customer Care
- Active Listening
Timeline
Class A CDL Driver
Titus Transport
03.2021 - Current
Landscaping Crew Member
RSG Landscaping
07.2018 - 03.2021
Service Advisor
Berglund Automotive
03.2017 - 07.2018
Cashier
Panera Bread Co
09.2016 - 03.2017
Tuition Assistance Representative
Affairs
07.2013 - 09.2016
Bachelor of Science - Psychology
Liberty University
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