Elizabeth Maldonado
Orlando,FL
Summary
Enthusiastic Director of Admissions who would like to step away from the leaders role back into the advisors role with eleven years of diverse recruitment and admissions experience at college and university level. Inspiring, innovative leader with practiced success using technology to upgrade admissions to contemporary levels to attract new generation of students. Dedicated to exceeding institution's goals and diversity standards within budget and timeline.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrator
Jandygil Private school
, Puerto Rico
02.2014 - 12.2020
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Enrolled students.
- interview parents.
- Gave parents a tour of the school.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Organized special events such as field trips for students.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
Director of Admissions
Kaplan University
Orlando, Florida
06.2007 - 12.2014
- Developed and implemented strategies for recruitment and admissions of new students.
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission.
- Facilitated communication between prospective students, faculty, staff and other departments.
- Organized college fairs and events to promote the school's programs.
- Prepared reports on enrollment trends to inform institutional planning decisions.
- Managed student data systems related to admissions activities.
- Collaborated with faculty members in developing admission criteria for various academic programs.
- Maintained accurate records of all applicant information and documents.
- Monitored progress of admitted students throughout their enrollment process.
- Provided guidance on registration procedures and policies to incoming students.
- Analyzed statistical data from surveys regarding admissions processes and outcomes.
- Participated in professional organizations related to higher education admissions practices.
- Developed relationships with high schools counselors and administrators for recruiting purposes.
- Attended conferences and workshops to stay current with trends in higher education admissions practices.
- Resolved student issues or complaints related to admission processes or services provided by the department.
- Advised department staff on best practices for efficient processing of applications.
- Coordinated orientation sessions for newly accepted students.
- Reviewed academic transcripts from previous institutions for transfer credit evaluation.
- Implemented technology solutions designed to improve efficiency of admissions operations.
- Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing.
- Hired, trained and supervised ten accomplished and inspired admissions advisors with commitments to diversity, technology and broad-based networking.
- Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals.
- Prepared reports using academic or institutional data and information.
- Recruited, hired and oriented departmental staff.
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
- Advised students on course selection, progress toward graduation and career decisions.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Directed or coordinated engaging support staff in administering departments or academic institutions.
- Directed activities of admissions, registration and career services departments.
Admissions Advisor
Kaplan University
Orlando, Florida
02.2004 - 06.2007
- Assisted prospective students with the admissions process, provided information and answered questions.
- Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information as needed.
- Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
- Maintained accurate records of all admissions activities in student database system.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Developed relationships with local high schools to promote college programs and increase enrollment numbers.
- Collaborated with faculty members on recruiting strategies to ensure successful recruitment efforts.
- Organized campus tours for prospective students and their families, answered questions about the school's curriculum, policies and procedures.
- Attended college fairs to inform students about academic programs, financial aid options, housing opportunities and other related topics.
- Monitored applicant status changes throughout the application process from initial inquiry through acceptance or denial of admission.
- Participated in outreach initiatives such as career days at local high schools.
- Researched competitive colleges and universities in order to stay abreast of industry trends.
- Created reports summarizing admissions activity including number of inquiries received, accepted applicants.
- Communicated regularly with current students regarding progress towards graduation requirements.
- Supported various departments within the institution by providing administrative assistance when needed.
- Reviewed scholarship applications for accuracy and compliance with established criteria.
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Processed admissions applications and transcript requests to facilitate student enrollment.
- Received incoming calls from potential students and provided detailed information about institution.
- Brought in new students with effective outreach plans.
- Organized recruitment and admission events for prospective students.
- Guided campus tours with many students and families.
- Led both large group and individual tours to provide prospective students with better understanding of campus layout.
- Stayed up to date on school policies and diverse program requirements.
- Referred students to degree programs based on interests, aptitudes or educational assessments.
- Directed and participated in recruitment and enrollment activities.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Education
Master of Science - Criminal Justice
Universidad Interamericana
Puerto Rico06.2014
Skills
- Student Recruiting
- Academic Support
- Individual Counseling
- Employer Relations
- Records Maintenance
- Enrollment Planning
- Self-Help Education
- Peer Counseling
- Student Support
- Progress Reporting
- Career Advising
- Educational Problem Identification
- Relationship Development
- Student Performance Evaluations
- Emotional Support
- Staff Supervision
- Administration Required Reporting
- Listening Actively
- Conflict Management
- Data Analysis and Reporting
- Abuse Identification
- Crisis Intervention
- Conflict Management Education
- Student Records Management
- Recruitment Participation
- Student Records Maintenance
- Service Oriented
- Diverse Student Populations
- Work Experience Programs
- Student Registration
- Attention to Detail
- Problem-Solving
- Administration Collaboration
- Decision-Making
- Critical Thinking
- Interview Skills Instruction
- Staff Training and Development
Languages
Spanish
Native/ Bilingual
Certification
- Active shooter in the work place Training - 2023
Timeline
Administrator
Jandygil Private school
02.2014 - 12.2020
Director of Admissions
Kaplan University
06.2007 - 12.2014
Admissions Advisor
Kaplan University
02.2004 - 06.2007
Master of Science - Criminal Justice
Universidad Interamericana
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