Elizabeth Malone
Winfield,IL
Summary
Highly accomplished customer service professional with excellent communication skills. Looking for an opportunity to contribute and lead a customer first culture at Duly Health and Care.
Overview
27
27
years of professional experience
Work History
PT ONC Receptionist
Duly
Plainfield, Illinois
11.2024 - Current
- Provide administrative support to the physical therapy referral team, assisting with document preparation and data entry.
- Perform data entry tasks into various computer systems accurately and promptly.
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Obtains registration information from patient for input into EPIC.
Box Office Associate
Detroit Tigers
Lakeland, FL
02.2023 - 11.2024
- Update customers' profiles using multiple office suite tools.
- Corresponded with patrons with excellent verbal and written communication skills.
Executive Accounts Agent
United Airlines
Chicago, IL
05.2005 - 09.2022
- Provided customer support to internal and external customers ensuring high levels of satisfaction.
- Monitored and responded to social media influencers using several different computer platforms.
- Planned and completed group projects, working smoothly with others.
- Participated in training for safety protocols and emergency response plans.
Customer Relationship Manager
Computer Associates
Chicago, IL
10.1998 - 10.2001
- Created an impact on revenue by developing relationships with strategic accounts.
- Held training sessions with team members on customer service best practices.
- Provided technical support for customers when needed.
Education
Bachelor of Science - Clothing And Textiles Studies - Retail Management
Southern Illinois University Carbondale
Carbondale, IL05-1987
Skills
Self-starter who thrives in the middle of change and fast paced environments Proficient in multiple operating systems Excels at building relationships with cross functional teams Ability to work a flexible schedule based on department needs
Timeline
PT ONC Receptionist
Duly
11.2024 - Current
Box Office Associate
Detroit Tigers
02.2023 - 11.2024
Executive Accounts Agent
United Airlines
05.2005 - 09.2022
Customer Relationship Manager
Computer Associates
10.1998 - 10.2001
Bachelor of Science - Clothing And Textiles Studies - Retail Management
Southern Illinois University Carbondale