Elizabeth Maraffa
Porter,TX
Summary
Dedicated and results-driven Construction Manager with a proven track record in supervising, coordinating, and managing residential home construction projects. Experienced in adhering to schedules, ensuring code compliance, and fostering effective communication. Seeking to leverage my expertise at Sealed as a remote Construction Manager to contribute to the company’s commitment to quality and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Construction Manager
Lennar Homes
09.2021 - Current
- Successfully completed Construction on 55 homes in a two-year period
- Responsible for overseeing and managing 20 homes, on average, per month under construction
- Ensured all projects were delivered on time, within a budget of $450,000, and to the highest quality standards
Customer Care Representative
Lennar Homes
03.2019 - 09.2021
- Honored with Customer Care Representative of the Year in 2021 at Lennar’s TOPS annual awards
- Received H2 Survey Award for maintaining an average of a 9.2-9.99 for H2 surveys in 2020 which are given by Lennar homeowners
- Trained three new Customer Care Representatives between 2020 and 2021; One new trainee received Customer Care Representative of the Year in 2022
- Completed over 1,450 warranty tickets from reception to completion between May 2019-September 2021
- Responsible for taking buyers on a walk-through of their new home while explaining warranty protocols and making note of any defects during the construction process. After move in, inspected and scheduled repairs for homeowners by communicating and facilitating those repairs with trade partners
Training Coordinator
Carrabba’s Italian Grill
10.2017 - 01.2019
- Promoted to training coordinator in 2017
- Onboarded and wrote schedule for new trainees
Key Manager
Carrabba's Italian Grill
02.2017 - 03.2019
- Trusted with key card access and safe code to handle money and close out credit card transactions at the end of the night
Server/Bartender
Carrabba's Italian Grill
05.2014 - 03.2019
- TABC certified
- Promoted to server/bartender trainer in 2015
Hostess
Carrabba's Italian Grill
09.2013 - 05.2014
- Promoted to hostess trainer after two months of starting position.
Education
Bachelor of Arts - Communication, Media Production
University of Houston
Houston, TX12.2014
High School Diploma -
Incarnate Word Academy High School
Houston, TX05.2010
Skills
- Residential Construction Management
- Project Scheduling and Coordinating
- Code Compliance and Quality Assurance
- Team Leadership and Communication
- Vendor Relationships
- Construction Documentation
- Training and Development
- OSHA 30-Hour Construction Safety Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Construction Manager
Lennar Homes
09.2021 - Current
Customer Care Representative
Lennar Homes
03.2019 - 09.2021
Training Coordinator
Carrabba’s Italian Grill
10.2017 - 01.2019
Key Manager
Carrabba's Italian Grill
02.2017 - 03.2019
Server/Bartender
Carrabba's Italian Grill
05.2014 - 03.2019
Hostess
Carrabba's Italian Grill
09.2013 - 05.2014
Bachelor of Arts - Communication, Media Production
University of Houston
High School Diploma -
Incarnate Word Academy High School
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