Elizabeth Marchal
West Liberty,OH
Summary
Dynamic Store Manager with extensive experience at SUBWAY® Restaurants, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory control and performance reviews, fostering a positive work environment while achieving operational excellence.
Overview
28
28
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Bellefontaine, OH
02.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assembly Line Worker
Adecco
Honda of America Marysville
07.1997 - 02.2010
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Engaged in regular training sessions to stay updated on latest assembly techniques and technologies.
Education
GED - Basic Education
Ohio High Point
Bellefontaine, OH04.2000
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Shift scheduling
- Inventory control
- Bank and safe deposits
- Inventory oversight
References
Mike Ritter owner of Subway (937) 935-2840
Rita Siegenthaler (personal and co workers) (937) 844-2527
Timeline
Store Manager
SUBWAY®Restaurants
02.2012 - Current
Assembly Line Worker
Adecco
07.1997 - 02.2010
GED - Basic Education
Ohio High Point