Elizabeth Marfia

A detail-oriented and highly organized Logistics Supervisor with a strong background in managing logistics and supply chain operations. Proficient in supply chain procurement, order fulfillment, warehouse management, and inventory control. Known for exceptional problem-solving skills and a focus on delivering outstanding customer satisfaction. Demonstrates a proven ability to meet production deadlines, optimize resource use, and implement cost-saving initiatives. As a key holder, successfully managed store operations, ensured a positive shopping experience, and fostered a welcoming atmosphere for both customers and team members.

As a Collections Manager, I oversee the efficient collection of debts owed to the company, ensuring prompt payment and managing accounts with overdue balances. I lead the collections team, handle complex complaints and difficult interactions, and enforce compliance with company policies in all collection activities. Responsible for ensuring that all written communications adhere to company standards, I also stay informed about changes in state and federal debt collection laws and provide training to staff on these updates. I focus on optimizing the collection process, tracking its success, and implementing improvements to enhance effectiveness. Additionally, I establish and uphold quality control standards to ensure high performance and consistency within the department.

A highly skilled and accomplished Call Center Representative with a proven record of consistently surpassing productivity targets. Demonstrates exceptional problem-solving abilities, efficiently addressing and resolving issues while upholding a high standard of professionalism and patience. Experienced in providing comprehensive support for Homeowner Associations concerning Fiber Optic Services, including HDTV, Data, and Fios Digital Voice with Verizon. Proficient in managing an Escalations department, handling complex billing and discount inquiries, and collaborating with senior management to implement improvements that enhance customer satisfaction.