Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Certification
Languages
Timeline
Generic

Elizabeth Maria

York,PA

Summary

Polite and profession Nursing Assistant with numerous years and background in caring for elderly, disabled and injured patients in the healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

MCC

Wellspan
06.2021 - 08.2024
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Mentored junior team members on contact center procedures and best practices, fostering a supportive work environment.
  • Contributed to team success by consistently achieving individual performance goals and targets.
  • Collaborated with team members to share best practices, optimizing overall contact center performance.
  • Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
  • Reduced average call handling time with efficient problem-solving and clear communication skills.
  • Provided support during peak periods, ensuring all customers received prompt assistance without compromising service quality.

Nursing Assistant

Wellspan Good Samaritan Hospital
01.2021 - 08.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Performed post mortem care

Physician Office Assistant

WellSpan York Hospital
02.2019 - 06.2021
  • Played a crucial role in achieving successful accreditation for the practice by ensuring adherence to comprehensive quality standards and guidelines.
  • Ensured timely follow-up on test results, facilitating prompt diagnosis and treatment planning.
  • Assisted in developing marketing materials aimed at increasing awareness of the practice's services within the community.
  • Coordinated annual flu shot clinics that provided vaccinations at low or no cost for eligible patients.
  • Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.

Central Sterile Processing Technician

York Hospital
01.2016 - 07.2016
  • Sanitizing surgical trays after surgeries
  • Processing Scopes in order to provide safe and effective examination of patients
  • Prepare, assess and assemble surgical trays in order to prep them for sterilization before being placed on case carts for patients surgeries, or traumas
  • Preparing case carts for surgeries and delivering them to appropriate operating rooms.

Housekeeping Aide

Wellspan Surgical And Rehabilitation Hospital
09.2013 - 01.2016
  • Emptied and cleaned all waste receptacles
  • Cleaned and turned over discharged rooms so that they were prepared for admission
  • Operated trash compactor to dispose of garbage
  • Stocked supplies in patients rooms and centers within the hospital
  • Stocked housekeeping carts with supplies
  • Removed trash and soiled linens from patient rooms
  • All around sanitized facility in order to satisfy the patient and guest.

Education

Harrisburg Area Community College/
Harrisburg, PA
06.2021 - 09.2024

High School Diploma - HealthCare

York County School of Technology
York, PA
01.2008

Skills

  • Problem resolution ability
  • Enthusiastic caregiver
  • Patient Care
  • Basic Life Support
  • Complying to and competent in HIPPA regulations
  • Direct Patient Care
  • Comprehension of medical terminology

Accomplishments

Providing compassionate care that exceeds hospital requirements. Successfully provided a sanitary environment to numerous patients within the hospital. Maintained compliance with regulatory standards by completing necessary tasks. Ensured a sanitary environment through admission, assessment and treatment. Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Training

  • Completion of the Medical Terminology course through Wellspan.
  • Trained in the use of the EPIC program.
  • CPR Certification through Wellspan.
  • Bilingual (Spanish).

Certification

  • BLS Training - July 2024- July 2026

Languages

Spanish
Native or Bilingual

Timeline

MCC

Wellspan
06.2021 - 08.2024

Harrisburg Area Community College/
06.2021 - 09.2024

Nursing Assistant

Wellspan Good Samaritan Hospital
01.2021 - 08.2024

Physician Office Assistant

WellSpan York Hospital
02.2019 - 06.2021

Central Sterile Processing Technician

York Hospital
01.2016 - 07.2016

Housekeeping Aide

Wellspan Surgical And Rehabilitation Hospital
09.2013 - 01.2016

High School Diploma - HealthCare

York County School of Technology

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Elizabeth Maria