Elizabeth Marleau
Newport,VT
Summary
Detail-oriented Reservation Specialist with 11 years of experience managing complex reservation books for busy companies. Dedicated to achieving the highest level of customer service. Known for commitment to customers/clients above all else. Analytical Reservation Specialist with documented abilities in sales, pricing and guest service. Offering creative problem-solving skills and a commitment to resolving guest issues. Outgoing with a “customer first” attitude.
Self-reliant. Worked remotely for Village Realty LLC for over 7 years with little or no supervision.
Overview
23
23
years of professional experience
Work History
Reservation Specialist
Village Realty LLC
Nags Head, NC
09.2014 - 01.2023
- Suggested packages and amenities for customers based on individual needs and preferences.
- Researched and resolved customer issues.
- Communicated with customers regarding concerns, inquiries and complaints.
- Took credit card payments over phone and in person.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Coordinated with front desk staff to maintain maximum occupancy.
Reservation Specialist
Pirates Cove
Manteo, NC
09.2011 - 09.2014
- Made reservations for customers and accurately entered personal information into computer system.
- Communicated with customers regarding concerns, inquiries and complaints.
- Took credit card payments over phone and in person.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Coordinated with front desk staff to maintain maximum occupancy.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Retail Sales Manager
Chico's FAS
Glastonbury, CT
04.2002 - 04.2005
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored team sales targets and addressed deficiencies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built talented and successful team that increased department sales.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Design Consultant
Ethan Allen
Milford, CT, CT
04.2000 - 04.2002
- Delivered designs to diverse clients on time and within budget.
- Consulted on tone, style and subject matter, driving layout and design.
- Created product designs in alignment with specifications.
- Contributed to workshops, helping others develop design knowledge and acuity.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
Education
Accounting
University of Arkansas
Fort Smith, ARSkills
- Computer Literate
- Sales Background
- Customer Service Experience
- Administrative Experience
- Staff Mentoring
Timeline
Reservation Specialist
Village Realty LLC
09.2014 - 01.2023
Reservation Specialist
Pirates Cove
09.2011 - 09.2014
Retail Sales Manager
Chico's FAS
04.2002 - 04.2005
Design Consultant
Ethan Allen
04.2000 - 04.2002
Accounting
University of Arkansas
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