ELIZABETH MARQUEZ
El Paso,TX
Summary
Reliable customer service associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
28
28
years of professional experience
Work History
Cashier
Murphy USA
03.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Teleporformance
11.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
AT&T
07.1996 - 04.2004
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Center For Employment Training Center
El Paso, TX07.1995
Skills
- Customer Service
- Customer Assistance
- Product Knowledge
- Multitasking Capabilities
- Interpersonal Skills
- Professionalism and Courtesy
- Work Ethic and Integrity
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Murphy USA
03.2022 - Current
Customer Service Representative
Teleporformance
11.2021 - 01.2024
Customer Service Representative
AT&T
07.1996 - 04.2004
GED -
Center For Employment Training Center
Similar Profiles
Delores PapenbergDelores Papenberg
Store Manager at Murphy USAStore Manager at Murphy USA
Miketha NelsonMiketha Nelson
Lead Sales Associate at Murphy USALead Sales Associate at Murphy USA
Jennifer SkinnerJennifer Skinner
Assistant Manager at Murphy USAAssistant Manager at Murphy USA
Digna Mariela Caceres PadillaDigna Mariela Caceres Padilla
Assistant Store Manager at Murphy USAAssistant Store Manager at Murphy USA
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members